Public Safety Officer

South Shore Health•Weymouth, MA

9d•Onsite

About The Position

Under the immediate direction of the Manager and/or Supervisor of Security & Public Safety, provides protective services to the South Shore Hospital community in a professional and supportive manner. Performs a variety of security and safety related functions focusing on the protection of patients, visitors, employees, medical staff, volunteers and Hospital assets.

Requirements

Minimum of 6 months healthcare security and public safety experience required, preferably in an acute care hospital environment.
MA Drivers (or CDL)
Verification of an acceptable motor vehicle driving record, at time of hire, with annual verification required thereafter.
Knowledge of community policing, risk analysis and crime prevention concepts and practices.
Strong problem solving, critical and analytical thinking, good judgment with creative resolutions for positive outcomes.
Ability to deal with and deescalate anxious/stressed people and manage aggression.
Strong interpersonal and communication skills; positive image, tact and diplomacy required.
Demonstrates results-oriented behavior.
Able to recognize, acknowledge, respect and effectively interact with people of different ages and cultures; establish positive relationships; gain trust and respect of others.
Work effectively both independently and in teams.
Basic computer skills; use of access control, database software and communications equipment.
Strong writing skills to provide and maintain documentation to support data.
Aware of and adheres to safety measures for both patient and staff.
Must be able to lift people/equipment, sit, walk and/or stand for extended periods of time and withstand adverse weather conditions.
Valid Driver’s License

Nice To Haves

3-5 years healthcare security and public safety experience highly desirable.

Responsibilities

Conducts proactive patrols of the Hospital campus, including parking lots and satellite buildings.
Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor/Lead Officer, and documents via an incident report or work order for required follow up and resolution.
Inspects perimeter doors, offices, suites, patient care areas, satellite buildings and other locations to assure that areas are secured in accordance with scheduled closings and department policies and procedures.
Provides escorts to patients, visitors, staff and others in conformance with established procedures.
Enforces Hospital smoking policy while on patrol.
Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently challenges all individuals without visible identification in an appropriate and courteous manner.
Assures that all unauthorized or suspicious individuals are identified. Appropriate follow up measures are implemented and documentation is completed.
Provides directions and answers questions in a courteous and service oriented manner.
Assures that satellite building burglar alarm systems are armed in accordance with established closing schedules.
Patrols parking lots during shift change and at other times in accordance with established guidelines.
Provides access control, granting access to locked areas and buildings to authorized staff and restricting access to unauthorized individuals.
Documents access control activities and assures that the access control system operates as designed.
Secures designated lobby areas and is able to activate Hospital lock-down upon order.
Assures that all material leaving the Hospital is inspected, if appropriate, and that only authorized articles are permitted to be removed.
Responds to emergent situations involving escalating and violent patients, visitors and others, assuming command and control, removing potential weapons, communicating clearly, and maintaining proficiency in restraining patients.
Post incident communicates positively and therapeutically with patient and family members.
Performs one-on-one observation with patients or patient details upon request.
Responds immediately and appropriately to all emergencies and disaster situations, including Code Red, Code Adam, Code Disaster Alert, Code Disaster Internal, Code Disaster External, Code Blue, Code Yellow, Code Brown, Code Silver, medical emergencies, and panic alarm activations.
Performs service related duties, including collecting, receiving, securing and returning patient valuables and property, responding to calls for morgue assistance, assisting nursing staff with patient lifts, delivering supplies, assisting with disabled motor vehicles, assisting Patient Transport staff, providing courier service, and returning valet cars.
Monitors the Hospital parking program, enforcing parking policies, responding to complaints, and patrolling parking lots.
Monitors the access control system, video surveillance system, and infant protection system.
Produces Hospital identification badges.
Reports system malfunctions or maintenance needs and contacts approved vendors for repairs.
Able to access motor vehicle registration data.
Conducts initial investigations of incidents, securing scenes, receiving statements, photographing evidence, and completing initial incident reports.
Completes incident reports and other required documentation objectively, accurately, clearly, chronologically and concisely, answering key questions (What, Where, When, How, and Why) and completing reports in the IRIMS database.
Coordinates snow removal efforts and responds to other weather related emergencies, monitoring snowfall, coordinating snow removal vendors, and assisting with "stuck" vehicles.
Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment, attending safety training, using personal protective equipment, proper body mechanics, adhering to respiratory etiquette, maintaining an organized work environment, and operating department vehicles safely.