Public Safety Supervisor

Oregon Metro•Oregon Convention Center, OR

6d•Onsite

About The Position

Metro is seeking a Public Safety Supervisor for the Oregon Convention Center (OCC) to lead daily safety and security operations. This role involves coaching, training, and coordinating a team, responding to real-time situations, and collaborating with internal teams and public safety partners. The position offers the opportunity to lead a diverse workforce in a fast-paced, team-oriented environment where decisions have a visible and immediate impact. This is a meaningful role supporting both the team and the broader community.

Requirements

The candidate selected for the position will need to pass a criminal background check prior to being hired.
Ability to successfully complete a Human Performance Exam that simulates common physical tasks performed for this position prior to hire.
Current valid driver’s license

Nice To Haves

Experience directly leading safety or security operations in a large venue or event setting.
Supervisory experience in a union environment.
Advanced knowledge with access control systems, video monitoring (VMS), or related technologies.
Experience coordinating with law enforcement or emergency response partners.
De-escalation, Crisis Intervention, Contact & Cover and Time-Tactics-Resources Training.
Certified Crowd Manager.
Experience in a fast-paced, high-demand, or 24/7 operational environment.

Responsibilities

Lead and supervise daily public safety operations, ensuring consistent, safe, and high-quality service delivery in a 24/7 environment.
Supervise, coordinate, and develop a team of Public Safety Agents, Relief staff, and medical personnel, building a culture of accountability, professionalism, and service.
Provide real-time operational leadership during events and incidents, coordinating real-time response efforts and collaborating with law enforcement, fire, EMS, and external partners.
Make critical decisions in high-pressure situations, including emergencies, security threats, and complex operational challenges.
Ensure a safe, welcoming, and customer-focused environment for visitors, clients, and employees.
Design and support staff scheduling and deployment strategies to ensure consistent, effective coverage across shifts and events.
Lead onboarding, training, certification compliance, and skill development programs to build a highly capable team.
Provide feedback, coaching, and corrective action, partnering with leadership on employee relations and development.
Identify opportunities to improve safety practices, policies, and procedures, contributing to continuous operational improvement.
Build strong working relationships with internal teams, external agencies, and community partners to support safe and successful events.