Public Safety Telecommunicator Supervisor

Washington County • Law Enforcement Center, MN

2d • Onsite

About The Position

The Public Safety Telecommunicator Supervisor position supervises the operations and activities of the Emergency Communication Response Center (ECRC) that receives and dispatches emergency calls for the client law enforcement, fire & EMS agencies and other City and County agencies in Washington County (MN). Supervise and evaluate the work of assigned personnel; plan, coordinate, implement and maintain a training and orientation program for new employees. This position requires ongoing multitasking ability, and use of discretion and judgment. Maintains the skill to perform the essential functions of the Public Safety Telecommunicator (PST) classification. This position performs day-to-day operation supervision of the Communications Center in the Sheriff's Office. This responsibility includes equipment and personnel considerations for police, fire and medical dispatch, as well as the 911 system. Work requires independent judgment in applying established policies and procedures and experienced knowledge to situations as they arise.

Requirements

• High School Diploma
• At least one year as a public safety telecommunicator
• Ability to type at a minimum of 55 words per minutes, or equivalent
• Qualified in CJIS (Criminal Justice Information System)
• Qualified in a multi-discipline call handling and dispatching protocol system
• Background check is required
• Demonstrates ability to enter data into CRT while simultaneously talking.
• Demonstrates ability to operate CAD and radio console equipment.
• Demonstrates ability to speak and enunciate clearly while maintaining order and calmness under stressful conditions.
• Demonstrates ability to handle situations firmly, courteously and tactfully and be able to make rapid decisions and sound judgments in emergency situations.
• Demonstrates ability to interpret and apply communication policies and procedures; able to supervise the work of others.

Nice To Haves

• Qualified in CJIS and a multi-discipline call handling and dispatching protocol system.
• At least one year as a public safety telecommunicator
• At least one year experience in a lead or supervisor role
• Ability to type at least 55 wpm (Assessment will be required, as part of the interview process)

Responsibilities

• Supervise the Communications Center staff.
• Assign and distribute work, evaluate staff performance, interview and recommend the hiring of staff and recommend disciplinary action.
• Coordinates shift schedules.
• Coordinates leaves and holiday schedules to ensure shift coverage as required.
• Evaluates the effectiveness of the Communication Center operations by consulting with users of the service.
• Recommends and implements new policy and procedure for the Center.
• Recommends policy and procedure modifications related to the Communications Center.
• Coordinates the training of 911 staff by identifying training needs, selecting staff to provide internal training, monitoring progress and arranging for off-site training.
• Acts as department liaison in public safety communications, making regular contact with user agencies to identify and solve problems.
• Investigates external and internal complaints through oral interviews, written report and review of audiotapes.
• Ensures the proper maintenance of records relating to 911 calls.
• Serve as a public safety telecommunicator as needed; answer a multi-line phone system, providing information, referral or response as required to the public by applying extensive procedures and using sound judgment.
• Receive, prioritize, and handle multiple, simultaneous emergency and administrative phone calls for assistance, evaluates and prioritizes the calls received and takes necessary action.
• Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
• Identify, through appropriate and timely questioning of the caller, the nature of the problem; summarize the critical information for public safety-first responders in the CAD (computer aided dispatch) system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required.
• Access and operate local and state data base systems to verify information as requested.
• Dispatches patrol officers, firefighters, paramedics, ambulances or emergency vehicles in response to calls throughout the County and municipalities, focusing attention on handling of requests for emergency service, departmental jurisdiction and officer safety.
• Maintains locations and status of responding units.
• Processes requests, enters inquiries and monitors data and messages from local, state, federal and international computer systems and relays information as necessary to the appropriate authority.
• Operates the County computer systems through CAD and the Records Management System (RMS).
• Monitors weather broadcasts for emergency conditions so that proper preparations can be made.
• Activate severe weather sirens and notify surrounding agencies when called upon in a time sensitive manner.
• Provide administrative public safety information, such as, but not limited to, how to file accident reports, report a crime, find a towed car, etc.
• Performs other duties as assigned.

Benefits

• Training is typically done on DAYS or MIDS shifts.
• Once you have completed training you will be able to bid on a shift based on your seniority ranking.
• Work schedules (hours and days) and location are subject to change based on department needs.
• Anticipated starting rate will be $38.72 to $53.83 per hour, based on lateral pay scale.
• Washington County participates in the federal E-Verify program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED