Public Safety Telecommunicator
About The Position
We are seeking candidates who welcome a challenge, can remain calm during high-stress situations, and have the ability to be a steady voice when others need help most. As a Public Safety Telecommunicator, you may help someone obtain critical medical assistance, coordinate resources to locate a missing child, or ensure a law enforcement officer receives the backup they need. These are just a few examples of the meaningful situations you will be trained to manage. This highly technical and fast-paced position requires strong communication skills, sound judgment, adaptability, and teamwork. If you are forward-thinking, comfortable managing changing priorities, and interested in making a difference through public service, you may be exactly who we are looking for. Apply today and begin a rewarding career serving the residents, responders, and communities of Goodhue County. Not all heroes wear capes, some wear headsets! Position Objective: Provide skilled emergency communications services by receiving requests for assistance and accurately transmitting information to law enforcement, fire, emergency medical services, and other public safety agencies. This position is responsible for maintaining efficient and professional communications between the public, law enforcement personnel, and other public safety partners.
Requirements
- High school graduate or equivalent.
- Experience in high-volume customer service, fast-paced retail or restaurant service, or other multitasking environment.
- Proficient computer skills and experience.
- Ability to type a minimum of 40 words per minute.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Ability to geographically orient using maps or GIS tools and accurately interpret address and location information.
- Ability to learn the laws, ordinances, policies, terminology, jurisdictions boundaries, streets, and addresses within the service area.
- Knowledge of emergency medical dispatching and the identification of out-of-hospital cardiac arrests over the telephone.
- Ability to learn and effectively use multiple software programs and technical systems.
- Ability to communicate clearly by radio, telephone and computer, especially under pressure or during simultaneous incidents.
- Ability to establish and maintain effective working relationships with public officials, coworkers, emergency responders, and member of the public.
- Ability to make timely and accurate decisions with little margin of error.
- Ability to manage multiple tasks and competing priorities simultaneously.
Nice To Haves
- Public Safety Telecommunicator (911 Dispatcher), police, fire, or emergency medical dispatching experience with a city, county, or state agency.
- Public safety experience, such as work as a Community Service Officer, police clerk, police officer, volunteer firefighter, or emergency medical technician, or paramedic.
- Knowledge of or experience with the ARMER radio system.
- Familiarity with Computer-Aided Dispatch (CAD) systems and Records Management Systems (RMS).
Responsibilities
- Receive requests for assistance.
- Accurately transmit information to law enforcement, fire, emergency medical services, and other public safety agencies.
- Maintain efficient and professional communications between the public, law enforcement personnel, and other public safety partners.
Benefits
- Medical and dental insurance
- Health savings account
- Employer paid life insurance
- Short and long-term disability insurance
- Pre-tax flexible spending accounts
- Retirement plan
- Tax-deferred compensation
- Vacation and sick leave
- 13 paid holidays per year
- Eligibility for the Public Service Student Loan Forgiveness (PSLF) program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
