Public Safety Telecommunicator

Orange County Government • Emergency Services, NC

2d • Onsite

About The Position

The Orange County Emergency Services Department has openings for Public Safety Telecommunicators. The work involves the responsibility for answering incoming calls through the 9-1-1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services, and any other support service that requires emergency response and monitoring and providing critical information during 9-1-1 events and dispatching appropriate emergency response unit(s). Work is performed under the general supervision of the Public Safety Communications Battalion Chief with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties. Supervision over others is not required of this position. Does related work as required. Compensation is based on the Orange County Step Plan. Employees hired in trainee status receive a 12.95% increase once released from trainee status. The step plan provides regular salary increases based on length of Orange County service. Applicants with current or prior public safety work experience may be considered for additional compensation based on education, current certifications, and length of service in a public safety communications role. This is a safety sensitive position and participation in the Drug and Alcohol Program is required. This position is part of random testing. SBI Background Check is required.

Requirements

• Possession of a High School Diploma or General Educational Development (GED) equivalency AND eight (8) months of telecommunications or dispatch experience.
• For Trainee status, possession of a High School Diploma or General Educational Development (GED) equivalency AND two (2) years of continuous employment in multi-tasking positions or work experience that includes significant contact with the public.
• Must be able to keyboard 30 wpm or better.
• Must be a U.S. Citizen and at least 18 years of age.
• No felony convictions.
• No single Class B misdemeanor conviction within ten (10) years of application.
• No two (2) or more Class B misdemeanor convictions regardless of date of conviction.

Nice To Haves

• Telecommunicator experience in an emergency services communications center.
• Experience with computer data entry and/or use of advanced telephone systems and radio systems.
• Emergency Responder experience in law enforcement, Emergency Medical Services, or fire services.
• For Trainee Status, must be able to obtain the following certifications/certificates within one (1) year of hire: Division of Criminal Information (DCI), FEMA Independent Study Courses: IS-100.b, IS-200.b, IS-700.a, IS-800.b, North Carolina Sheriffs' Education and Training Standards Telecommunicator OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) Certification, Cardiopulmonary Resuscitation (CPR), IAED and NCOEMS Emergency Medical Dispatch (EMD), IAED Emergency Fire Dispatch (EFD), IAED Emergency Police Dispatch (EPD), Additional trainings as required.

Responsibilities

• Answering incoming calls through the 9-1-1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services, and any other support service that requires emergency response.
• Monitoring and providing critical information during 9-1-1 events.
• Dispatching appropriate emergency response unit(s).

Benefits

• Compensation is based on the Orange County Step Plan.
• Employees hired in trainee status receive a 12.95% increase once released from trainee status.
• The step plan provides regular salary increases based on length of Orange County service.
• Applicants with current or prior public safety work experience may be considered for additional compensation based on education, current certifications, and length of service in a public safety communications role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED