Public Safety Supervisor (NCS) - Baltimore Convention Center

Baltimore City•Baltimore, MD

1d•$53,641 - $87,426

About The Position

A Public Safety Supervisor is a first-line supervisor responsible for scheduling, directing, training, and supervising personnel performing public safety functions at the Convention Center. The role prepares reports, investigates and reviews reported incidents, completes and reviews evaluations and other administrative tasks, and provides security and safety for guests, employees, contractors, property, and the facility. Work is performed under the general supervision of the Assistant Director of Public Safety. Routine assignments follow applicable State and City regulations, codes, practices, and procedures.

Requirements

High school diploma or GED certification.
Five years of security officer or related experience, including at least three years of supervisory experience; the resume should demonstrate relevant work history and required skills.
Alternatively, an equivalent combination of education and experience.
Ability to exercise good judgment regarding facility regulations and security policies and practices.
Ability to resolve difficult and sensitive situations diplomatically and tactfully.
Ability to work rotating shifts, including weekends and holidays, to provide 24/7 coverage.
Strong interpersonal skills to foster a welcoming, effective, and efficient environment for clients, guests, contractors, employees, and coworkers.
Strong ethics, honesty, integrity, and respect for confidentiality.
Excellent written and oral communication skills.
Strong customer and guest service skills.
Computer literacy and working knowledge of general Microsoft Office programs.
Knowledge of departmental safety and security procedures and practices.
Candidates under final consideration for appointment to a position of trust must authorize and successfully complete a criminal background check and/or fingerprint screening.
Selected candidates must complete a mandatory six-month probation.

Responsibilities

Provide security and safety for guests, employees, property, and the facility.
Respond helpfully and courteously to requests for assistance and information.
Monitor and control the movement and conduct of Public Safety Officers and the public during events.
Enforce rules and regulations and maintain order at and near the Convention Center.
Ensure personnel respond to and report their involvement in assignments and activities according to policies and procedures.
Report significant incidents according to established procedures and guidelines.
Ensure ongoing routine activities are completed on time.
Monitor the two-way communication console and fire and life safety systems.
Provide or facilitate initial and ongoing training for Public Safety staff.
Assist with preparation, execution, and wrap-up of events as required or directed.
Provide written reports to the Director of Building Services and Assistant Director of Public Safety regarding personnel issues.
Conduct daily facility inspections.
Collaborate with the Assistant Director on attendance monitoring, counseling, and recommendations for disciplinary action.
Review subordinate staff reports for accuracy and completeness.
Ensure staff properly care for uniforms, equipment, and supplies.
Stay informed about facility activities to ensure appropriate staff scheduling and assignments.
Conduct staff briefings about assignments, facility activities, and relevant departmental information.
Ensure personnel report on time and shifts are appropriately staffed.
Perform other related work as required.