Public Safety Supervisor

Camelback Resort•Pocono Township, PA

About The Position

The Public Safety Supervisor oversees the Public Safety department and helps ensure security and safety across the resort property. The role provides direction and support to Public Safety Officers, coordinates emergency responses, reviews reports, oversees investigations, and conducts patrols and inspections. The supervisor also supports department procedures, staff training, scheduling, and coordination with resort leadership, other departments, and outside emergency services. Coverage and procedures must support resort operations throughout the year, including changing seasonal activities and weather conditions.

Requirements

At least 2 years of experience in public safety, security, or a related field.
Current CPR/AED and First Aid certifications, or ability to obtain them within the first 90 days of employment.
Valid driver's license.
RAMP certification and compliance with RAMP regulations.
Certified Security Lodging Officer (CSLO/CSLOS) certification, or ability to obtain it within the first 6 months of employment.
Strong leadership, communication, and problem-solving skills, with the ability to direct, support, and guide Public Safety Officers.
Ability to remain calm under pressure, exercise sound judgment, and make timely, informed decisions during emergencies.
Ability to conduct thorough investigations, assess incidents, and identify appropriate follow-up actions.
Ability to communicate professionally with guests, associates, resort leadership, and outside emergency services.
Ability to address and resolve guest and associate concerns professionally, discreetly, and with sound judgment.
Ability to maintain confidentiality and handle sensitive information appropriately.
Basic computer skills, including preparing detailed incident reports, maintaining records, and using electronic security systems.
Ability to speak, read, and write in English.
Ability to work a flexible schedule, including weekdays, evenings, weekends, holidays, and varying shifts based on resort operational needs.
Ability to work indoors and outdoors year-round in varying weather conditions.
Ability to remain active throughout the shift, including walking, standing, climbing stairs, and patrolling resort facilities and grounds for extended periods.
Ability to work effectively in a fast-paced resort environment while maintaining a safe, welcoming, and guest-focused atmosphere.
Ability to motivate team members, promote accountability, and foster a positive work environment.

Nice To Haves

High school diploma or equivalent preferred.
Resort or hospitality experience preferred.
Previous supervisory or team leadership experience preferred.
Additional languages are a plus.

Responsibilities

Supervise, support, and direct Public Safety Officers to ensure daily responsibilities are completed and resort safety standards are maintained.
Coordinate responses to medical emergencies, security incidents, disturbances, and other emergencies throughout the resort.
Review incident and accident reports for accuracy, completeness, and appropriate follow-up.
Oversee investigations involving guest and associate incidents, property loss, accidents, and security concerns.
Conduct regular patrols and inspections of resort facilities, buildings, grounds, and assigned areas to identify safety hazards and security concerns.
Ensure proper radio communication, completion of daily activity logs, and adherence to department procedures.
Coordinate with resort leadership, other departments, and outside emergency services to address safety concerns and resolve incidents.
Monitor security systems and access control procedures to help protect guests, associates, and resort property.
Provide guidance and training to Public Safety Officers on emergency response procedures, incident reporting, guest interactions, and safety protocols.
Ensure department records and incident information are handled accurately and confidentially.
Assist with scheduling, shift coverage, and daily assignments to support department operations.
Ensure Public Safety coverage and procedures support resort operations throughout the year, including changing seasonal activities and weather conditions.

Benefits

Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks, and other attractions, plus friends and family perks.
Paid training for professional development.
Employee events throughout the season.
Referral bonuses.
Competitive wages and advancement opportunities.
Next day pay through PayActiv.
Tuition reimbursement.
Medical, dental, and vision insurance.
401(k).
Vacation and PTO.