Public Safety (Security) Officer - Unarmed - University City FT Days & Nights

Advocate Health•Charlotte, NC

7d•$22 - $33

About The Position

The Public Safety (Security) Officer provides security services in a healthcare setting using a professional, fair, compassionate, and customer-service-oriented approach. The officer helps create a safe, welcoming, and therapeutic environment for patients, visitors, and teammates while enforcing applicable safety and security rules and maintaining department equipment and uniform. The position includes interior and exterior patrols; identifying security vulnerabilities, hazards, and fire conditions; responding to emergencies, service calls, workplace violence, and threatening or combative behavior; and investigating incidents on Advocate Health property. The officer supports emergency preparedness, de-escalates conflict, and may use approved equipment or physical intervention when necessary and consistent with training. The role also includes assisting patients, visitors, and teammates, controlling traffic and crowds, providing security awareness education, coordinating with law enforcement and first responders, and completing accurate incident reports. The position is full-time, 40 hours per week. Full-time day and night schedules are available. Pay is listed as $21.85–$32.80 per hour. A sign-on bonus may be available based on eligibility. The job requires a high school diploma or GED and typically one year of relevant experience. Required certifications and licenses include a valid driver’s license and specified security, bleeding-control, and conducted-energy-weapon credentials, with deadlines and additional state-specific requirements described in the posting. Candidates must pass background, drug, and post-offer physical screening. The role requires the ability to patrol facilities and grounds, respond to potentially violent situations, and meet the stated physical and vision requirements.

Requirements

High school graduate or GED.
Typically one year of experience in security, related public safety, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, teammates, or property.
Obtain the Security Officer Healthcare Certification (CHSO) from IAHSS within two years of appointment; recertification is not required.
For North Carolina teammates, obtain an Unarmed Guard License from NC Protective Services within one year and maintain it through training and competency assessments.
Obtain Stop the Bleed Certification within one year of hire.
Valid driver’s license issued by a Division of Motor Vehicle.
Firearm Owners Identification (FOID) Card issued by Illinois State Police or a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
Illinois team members must have completed the State of Illinois 20-hour Basic Security Officer course.
Pass a background investigation and drug screen, and complete a post-offer pre-placement physical; screening may also occur periodically thereafter.
Demonstrate emotional intelligence and empathetic, compassionate responses to teammate, visitor, and patient incidents.
Remain calm under pressure and contribute to a safe, welcoming, therapeutic environment; work collaboratively with medical staff and external law enforcement as appropriate.
Exercise mature judgment and sound reasoning while remaining courteous and tactful, including when dealing with verbally aggressive people.
Demonstrate the ability to assess dangerous situations quickly and take appropriate action.
Demonstrate verbal and written communication skills and the ability to communicate clearly by radio and telephone, including hearing communications at high and low decibels.
Use a computer to document work, including Microsoft Word, Excel, web navigation, and database entry.
Be able to defend oneself or others and physically restrain a person when de-escalation fails and the described circumstances warrant intervention.
Meet the physical and vision requirements: sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; push or pull with 35 pounds of force; and have 20/20 vision in both eyes or correctable to 20/20.
Be physically fit to walk facility and grounds areas, restrain people when needed, and assist clinical teammates with lifting patients of all sizes.
Be able to handle personal stress and possible violence and work with frequent exposure to aggressive behavior and emotionally charged situations.
Wear protective clothing as necessary when exposed to mechanical, electrical, chemical, explosive, or radiation hazards.
Operate all equipment necessary to perform the job.

Nice To Haves

Knowledge of behavioral threat assessment.
Experience with use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide security services with professionalism, fairness, compassion, and a customer-service approach, following policies, procedures, and training.
Maintain an alert, ethical, approachable, and service-oriented presence; comply with and enforce safety and security rules; and maintain department uniform and equipment.
Conduct interior and exterior patrols and inspections to identify vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct contraband searches.
Assist patients, visitors, and teammates with information, directions, and physical help.
Control traffic, monitor visitor conduct, and question unauthorized persons on the premises.
Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and teammate incidents.
Use de-escalation as a primary response and use force when necessary and consistent with training, including conducted energy weapons and handcuffing.
Plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
Respond immediately to emergency and crisis situations and physically intervene according to training when there is potential for injury.
Investigate incidents on Advocate Health property and complete timely, accurate reports; address and escalate complaints to the appropriate leader with supporting documentation.
Conduct liaison rounds to build partnerships with departments and units and provide security-awareness education to teammates.
Liaise with federal, state, and local law enforcement and first responder agencies; coordinate, brief, and monitor law enforcement prisoner-patient guards for policy compliance and safety.
Maintain required training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment and requirements.
Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Potential sign-on bonus based on eligibility.
Premium pay, including shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.