Public Safety Officer - 40 Hours, Day Shift

Beth Israel Lahey Health • Peabody, MA

3d • $21 - $28

About The Position

Provides security and protection for patients, visitors, colleagues, buildings, and grounds. The officer may provide assistance in a variety of circumstances, settings, and weather conditions. The role includes patrolling and inspecting assigned areas, documenting security and safety conditions, enforcing identification and parking rules, and responding to emergencies, alarms, incidents, and medical calls. The officer also performs patient observation, supports fire prevention, assists patients and colleagues, transports people and items, completes courier duties, and coordinates with hospital departments and external responders. The position requires courteous and effective interactions, participation in quality improvement and mandatory education, compliance with organizational policies and expectations, and other duties as needed.

Requirements

• High school graduate or equivalent.
• Current valid driver’s license.
• Required certifications and training: CPI NCI Certification; AVADE Workplace Violence Prevention Levels I, II, and III Certification; BLS Provider Certification (CPR and AED); AHA Heart-Saver First Aid Certification; Stop the Bleed and Nasal Naloxone Certification; and successful completion of Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety training. All certifications must be obtained within six months of hire.
• Observant, with close attention to detail.
• Ability to remain calm in difficult situations and adapt to rapidly changing situations.
• Strong interpersonal and communication skills, including the ability to interact effectively across diverse cultures and varied social and educational levels.
• Basic computer and data-entry skills, or the ability to be trained to a level of proficiency.

Nice To Haves

• One to two years of healthcare security experience preferred.
• Military, law enforcement, or customer service work experience preferred.
• Bachelor’s degree-level education or current enrollment in a criminal justice program encouraged.

Responsibilities

• Patrol assigned areas on foot or by vehicle; inspect for hazards, security violations, blocked access, unlocked doors, and unauthorized persons.
• Complete periodic safety and security inspections and monthly preventive maintenance and equipment checks, including phones, alarms, doors, locks, vehicles, and radios.
• Prepare required logs and reports, including entering information into a computer.
• Direct vehicle and pedestrian traffic; patrol parking areas; issue parking citations and temporary visitor/vendor badges; check colleague identification and enforce ID badge requirements.
• Check suspicious packages as directed.
• Respond to codes, alarms, violence or aggression, elevator entrapments, thefts, disturbances, incidents, and medical emergencies according to applicable policies and procedures.
• Coordinate with local police, fire, and emergency personnel as directed; assist with emergency transport within the building as needed.
• Perform patient watch or observation as directed; respond appropriately to human-service situations; use de-escalation techniques and restrain patients when necessary; practice universal precautions.
• Identify and report fire-safety hazards; keep fire exits, doors, corridors, and extinguishing equipment clear; report equipment needing repair or replacement.
• Assist patients, visitors, and colleagues with vehicle problems and transport patients and colleagues between buildings and designated parking lots using a hospital vehicle.
• Complete daily bank and pharmacy courier duties, including delivering payroll and deposits, transporting cash trays and checks, and retrieving and delivering pharmacy items and medical records, specimens, imaging, and equipment.
• Notify Maintenance of changing weather conditions related to snow removal and sanding.
• Coordinate removal of deceased patients with funeral home staff, verify required legal documents, record pathology statistics, and process paperwork.
• Maintain courteous and effective interactions with colleagues and patients and demonstrate understanding of performance expectations and competency assessment.
• Participate in departmental or interdepartmental quality-improvement activities and successfully complete mandatory education.
• Incorporate Lahey Hospital and Medical Center guiding principles, mission, and goals into daily activities; comply with LHMC policies and departmental behavioral expectations.
• Perform other duties as needed or directed to meet departmental needs.

Benefits

• Base hourly pay range of $21.00–$28.26; compensation may also include applicable shift differentials, call pay, premium pay, and overtime pay.
• Influenza vaccination is required as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED