Public Safety Officer - 40 Hours, Day Shift

Beth Israel Lahey Health•Peabody, MA

About The Position

The Public Safety Officer provides security and protection for patients, visitors, colleagues, buildings, and grounds. The role involves patrolling and inspecting assigned areas, monitoring safety and security conditions, enforcing identification and parking rules, responding to emergencies and alarms, assisting patients and visitors, and completing courier and transport duties. The officer may work in a variety of circumstances, settings, and weather conditions. The position also includes patient observation and support during sensitive or challenging situations, fire prevention, coordination with emergency services and hospital departments, and administrative tasks such as preparing logs and reports. Officers are expected to maintain courteous and effective interactions, follow Lahey Hospital and Medical Center policies and guiding principles, complete mandatory education, and participate in quality improvement activities. Required certifications must be obtained within six months of hire. The listed base hourly pay range is $21.00–$28.26. Staff must be vaccinated against influenza as a condition of employment.

Requirements

High school graduate or equivalent.
Current valid driver's license.
Certifications and training: CPI NCI Certification; AVADE Workplace Violence Prevention Levels I, II, and III Certification; BLS Provider Certification (CPR and AED); AHA Heart-Saver First Aid Certification; Stop the Bleed and Nasal Naloxone Certification; and successful completion of Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety training. All must be obtained within six months of hire.
Observant and attentive to detail; able to remain calm in difficult situations and adapt to rapidly changing situations.
Strong interpersonal and communication skills, including the ability to interact effectively across diverse cultures and at different social and educational levels.
Basic computer and data-entry skills; ability to be trained to proficiency in skills not already held.
Must meet the employer's influenza vaccination condition of employment.

Nice To Haves

One to two years of healthcare security experience preferred.
Military, law enforcement, or customer service work experience preferred.
Bachelor's degree-level education or current enrollment in a criminal justice program encouraged.

Responsibilities

Patrol assigned areas on foot or in a vehicle and check for hazards, security violations, unsafe conditions, blocked access, unlocked doors, and unauthorized persons.
Conduct scheduled security and safety inspections and monthly preventive maintenance and equipment checks.
Prepare required logs and reports, including entering information into a computer.
Direct vehicle and pedestrian traffic; patrol parking areas; issue parking citations; check colleague identification and issue temporary visitor and vendor badges.
Respond to codes, alarms, violence or aggression, elevator entrapments, thefts, disturbances, medical emergencies, and other incidents; coordinate with local emergency personnel as directed.
Conduct patient watches or observations, respond to human-service situations, use de-escalation techniques, and restrain patients when necessary.
Identify and report fire hazards; keep exits, doors, corridors, and fire extinguishing equipment clear; notify appropriate personnel about equipment needing repair or replacement.
Assist patients, visitors, and colleagues with vehicle problems and transport patients and colleagues between buildings and designated parking lots using a hospital vehicle.
Complete daily bank, pharmacy, payroll, cash-tray, deposit, and interfacility delivery or retrieval duties, including handling specified pharmacy items, charts, specimens, x-rays, and equipment.
Notify Maintenance of changing weather conditions relevant to snow removal and sanding.
Coordinate with funeral home staff for removal of deceased patients, verify accompanying legal documents, record pathology statistics, and process paperwork.
Maintain courteous and effective interactions with colleagues and patients and demonstrate commitment to customer needs.
Understand the job description, performance expectations, and competency assessment; comply with organizational policies and behavioral expectations.
Participate in departmental or interdepartmental quality improvement activities and successfully complete mandatory education.
Perform other duties as needed or directed to meet department needs.