Public Safety Dispatcher HV-UPSEU-9663

Hudson Valley Community College•City of Troy, NY

34d•Onsite

About The Position

Hudson Valley Community College (HVCC) is seeking two experienced, dynamic, capable, creative, and caring individuals to join their team as Public Safety Dispatchers. This full-time position involves a variety of tasks related to receiving and responding to public assistance calls, dispatching personnel and equipment, and maintaining communication for the Public Safety Department. The role requires the ability to work under direct supervision with considerable leeway for independent judgment in emergency situations. The position may also involve working at the information desk in the Public Safety Office.

Requirements

Graduation from high school or possession of a New York State high school equivalency diploma.
Pass a fingerprint background check, medical exam to include a hearing test and a Psychological/Personality assessment in accordance with NYS Title 21, section 5201.2.
Good knowledge of radio dispatching techniques and equipment.
Good knowledge of computer terminals and telephone switchboards.
Good knowledge of the geography of the college campus.
Good knowledge of computer skills with general knowledge of Windows.
Ability to communicate clearly in writing and orally.
Ability to use a radio as a communication device.
Ability to maintain records and reports.
Ability to follow oral and written instructions.
Ability to write legibly.
Ability to perform calmly and efficiently in emergency situations.
Ability to deal courteously with the public.
Good judgment and mental alertness.
Dependability.
Good telephone skills.
Good physical condition commensurate with the demands of the position.
Must currently hold unrestricted employment authorization to work in the United States.
Candidates must have been legal residents of New York State for at least FOUR months immediately preceding the date of the test.

Nice To Haves

Bi-lingual applicants strongly encouraged to apply.

Responsibilities

Receives emergency and non-emergency calls from the public.
Responsible for emergency and non-emergency telephone and radio communications for the Public Safety Department.
Record and route incoming telephone and radio calls.
Dispatch campus security and law enforcement personnel by use of radio.
Maintain radio contact with officers on assignments.
Keep Supervisor and officers informed of current situations.
Disseminate information to the public and respond to inquiries.
Maintain a written log or computer system database detailing incidents, investigations and routine activities in the Public Safety Department.
Monitor the status of alarms and doors on the Public Safety control panel and operate the computer-controlled locking and unlocking of doors on campus.
Responsible for directing people who come to the Public Safety Department for information to the proper resources.
Provide field personnel information as required.
Train new personnel in the operation of dispatching equipment.
May perform routine maintenance and cleaning of communications equipment and work areas.
Perform other related duties as required.