Public Safety Dispatcher I - Safety & Security

UIOWA•Iowa City, IA

1d•Onsite

About The Position

The University of Iowa Health Care Department of Safety and Security is seeking a Public Safety Dispatcher I. Under general supervision, this position provides public safety communications for university public safety and other departments, as well as surrounding law enforcement agencies, using multi-frequency radio, teletype, telephone, TDD, and personal contact. The dispatcher monitors university emergency phones and burglar and fire alarm systems. The role operates a multi-line telephone system for emergency and business information and may monitor the 911 phone system. It monitors radio traffic from local and state law enforcement agencies, relays information to patrol units, and dispatches duty personnel to requests for assistance or complaints. The dispatcher receives and provides information to visitors, faculty, staff, and students; notifies on-call personnel as required; and relays emergency weather and road information to public safety officers and university departments and administration. The position also provides incident and accident information to institutional or outside news services as required, monitors and relays building alarm information, operates a computer for the state crime computer network, and maintains voice communication tapes and relevant files and manuals. This is a regular salaried position located in Iowa City, Iowa, scheduled for second shift, 1430–2230, at 100% time. The University of Iowa Health Care describes itself as Iowa’s only comprehensive academic medical center and a regional referral center. Its mission is “Changing Medicine. Changing Lives.”

Requirements

Any combination of clerical education or experience and/or college or university coursework equivalent to two years of full-time employment.
Ability to enter and retrieve data from a computer terminal, PC, or other keyboard device.
Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
Ability to perform multiple tasks at one time and remain calm in stressful situations.

Nice To Haves

Knowledge of the geography of the university campus.
Knowledge of FCC regulations and public safety dispatching procedures.
Skill in using multi-frequency radio, teletype, telephone, TDD, and computers.
Skill in communicating orally and in writing with members of the public and departmental staff.

Responsibilities

Operate a multi-line telephone system to provide emergency and business information and, as assigned, monitor the 911 phone system.
Monitor radio traffic from surrounding local and state law enforcement agencies and relay information to patrol units.
Dispatch duty personnel to requests for assistance or complaints.
Receive and provide information to visitors, faculty, staff, and students.
Notify on-call personnel as required by departmental policy.
Receive and relay emergency weather and road information to public safety officers, university departments, and university administration as required.
Provide incident and accident information to institutional public information services or outside news services as required.
Monitor, update, and relay information regarding building alarms.
Operate a computer for the state crime computer network.
Maintain voice communication tapes and applicable files and manuals for the public safety dispatch office.
Monitor university emergency phones and burglar and fire alarm systems.