Public Safety Dispatcher I - Holden

Commonwealth of Massachusetts•Holden, MA

14d•Onsite

About The Position

The Department of State Police is seeking a Public Safety Dispatcher I at its Holden facility. The dispatcher receives, reviews, and transmits emergency and law enforcement communications using radio, teleprocessing, cellular 911, and other law enforcement telecommunications systems. The position coordinates dispatch and information-sharing activities for law enforcement and emergency personnel, responds to requests from agencies and the public, and maintains communications records. It also supports emergency transport coordination for blood and organs, operates an emergency TDY system for people who are hearing-impaired, and facilitates a language line system for people who do not speak English. The assigned shifts and days are determined by the employer. Employees must be prepared to work all three shifts, including during training, on weekends and holidays, and to work voluntary and mandatory overtime, sometimes on short notice. Reliable transportation is required. Candidates must complete pre-employment screening, including drug screening, fingerprint-based criminal records check, background check, and a hearing test. A critical skills assessment must be completed successfully before hire. Incumbents may be required to hold a valid driver's license for the assignment and may receive job-related certifications through on-the-job training.

Requirements

At least one year of full-time, or equivalent part-time, experience operating communications systems or working in a fast-paced environment requiring multitasking.
A high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts; an accepted Massachusetts high school equivalency diploma, GED certificate, or equivalent credential may also qualify.
Successfully complete a critical skills assessment before hire.
Pass pre-employment drug screening, a fingerprint-based criminal records check, and a background check covering criminal, employment, personal, and, if applicable, military service history.
For State Police Dispatcher positions, pass a hearing test establishing capacity to perform essential job functions, with or without reasonable accommodation, in varying sound environments.
Be prepared to work all three shifts, including during training; shift and work days are assigned by the employer.
Work weekends regularly and any or all federal, state, and religious holidays on their recognized or actual dates.
Work mandatory and voluntary overtime before or after shifts, sometimes with little or no notice.
Have reliable transportation that functions in a 24-hour environment.
May be required to hold a current and valid motor vehicle driver's license at a class level specific to the assignment.
Be able to obtain and maintain job-related certifications or credentials required for the assignment.

Nice To Haves

Incumbents may become certified as a Communications Training Officer and/or obtain other related certifications through on-the-job training, as determined by the agency.

Responsibilities

Receive, review, and transmit emergency and law enforcement communications using radio, teleprocessing, cellular 911, and other communications systems.
Coordinate National Attack Warning Systems communications during public emergencies, in accordance with applicable FEMA rules and regulations.
Answer complaints and transmit broadcast orders to coordinate dispatch of law enforcement and other emergency personnel.
Receive emergency and law enforcement communications from the public through various devices, including cellular 911 and enhanced 911, and provide assistance as needed.
Coordinate communications for law enforcement activities such as pursuits, surveillance, searches, restraining orders, and search warrants.
Coordinate communications for emergency actions involving disasters, medical incidents, fires, domestic abuse, emergency medical situations, and psychological commitments.
Use federal, state, municipal, and international law enforcement and emergency communications systems to receive, evaluate, and forward information.
Respond to worldwide law enforcement agencies’ requests for information about missing or wanted individuals, criminal histories, stolen property, and sensitive intelligence.
Review requests and coordinate emergency transport of human blood and organs to medical facilities as required.
Respond to information requests by telephone from agencies, news media, and the public, including requests about weather, road conditions, and travel directions.
Maintain records of radio transmissions and teleprocessing received or transmitted, and maintain related files.
Maintain and operate an emergency TDY system for the hearing-impaired public.
Facilitate a language line system for the non-English-speaking public.
Perform related duties as required.