Public Safety Dispatch Supervisor

City of Hemet • Hemet, CA

2d • Onsite

About The Position

The City of Hemet Police Department is hiring a Public Safety Dispatch Supervisor to oversee emergency and non-emergency communications for police, fire, and emergency medical services. Under general supervision, the supervisor organizes, coordinates, supervises, and evaluates dispatch services, ensuring timely and accurate communications between the community and first responders. The role trains and schedules staff, communicates and enforces dispatch standards and policies, and provides work direction to public safety dispatch personnel. It works under the direction of the Public Safety Support Services Manager.

The position also supports dispatch operations as needed, including answering phones, working radios, and making inquiries or entries. The recruitment is intended to fill a vacancy and establish an eligibility list. The position works rotating shifts in a 24/7 communications environment, including nights, weekends, and holidays.

Requirements

• A high school diploma, GED Certificate, or California Proficiency Certificate and five years of increasingly responsible experience dispatching emergency public safety services, or an equivalent combination of training and experience providing the necessary knowledge and abilities.
• Possess, or be able to obtain, a valid California driver's license and maintain a satisfactory driving record.
• Possess a P.O.S.T. Basic Dispatch Certificate.
• Pass a background investigation, including polygraph and psychological examinations, and a medical examination that may include drug testing, an audio test, and a vision exam.
• Be available to work a varying rotating schedule that may include weekdays, evenings, nights, weekends, and holidays.
• Knowledge of public safety codes and regulations, emergency and non-emergency dispatch operations, communications equipment, applicable laws, budgeting, scheduling, chain of command, and supervisory and leadership principles.
• Ability to operate emergency communications consoles and related telecommunications and security monitoring equipment; use computer-aided dispatch, word processing, scheduling, and spreadsheet software; supervise and evaluate employees; and prepare written records and reports.
• Ability to analyze and resolve administrative and operational problems, develop dispatching goals and procedures, exercise judgment and initiative, maintain effective working relationships, communicate clearly and calmly during emergencies, and resolve conflict and citizen complaints with diplomacy.
• Physical and sensory ability to perform the essential duties, including prolonged sitting or standing, keyboard and office-equipment use, prolonged headset use, and lifting, carrying, pushing, and pulling objects up to 25 pounds.

Nice To Haves

• Lead or supervisory experience is highly desirable.

Responsibilities

• Coordinate, supervise, and evaluate Public Safety Dispatchers and contribute to plans, processes, policies, systems, procedures, and work standards for the Communication Center.
• Schedule personnel for shifts, training, overtime, and minimum staffing requirements.
• Conduct performance evaluations, set performance requirements and development targets, monitor performance, and coach assigned staff.
• Train staff in handling emergency and non-emergency calls, dispatching police, fire, and medical aid calls, and providing pre-arrival instructions.
• Analyze operations and prepare activity and performance reports with Police Department and Fire Department management and administrative personnel.
• Prepare studies, audits, and reports; recommend operational improvements; and coordinate Communication Center activities with other divisions, departments, and agencies on behalf of the Public Safety Support Services Manager.
• Prepare requisitions for supplies and equipment, coordinate equipment installations and upgrades with vendors, and monitor paid overtime and operating expenditures.
• Develop, review, and update manuals, procedures, and instructions, and maintain and update computer-aided dispatch data tables.
• Support Public Safety Dispatchers and Public Safety Operators as needed by answering phones, working radios, and making inquiries or entries.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED