UNIV-Dispatcher Public Safety Communications Specialist III
About The Position
Manages an all-hours central switchboard exchange or communications control center, or coordinates communications services for an assigned state agency or geographic area. Incumbents typically have supervisory responsibilities. Supervises and provides assistance to Centrex attendants, telephone operators, telephone coordinators or radio dispatch personnel. Plans and schedules workload and directs the operation of a central switchboard or communications control center. Trains new personnel. Consults with state agencies not serviced by a local telecommunications office on voice communications requirements. Maintains functional and financial records for statewide bulk billing. Suggests changes to voice and data communications systems. Receives and transmits official information by shortwave radio or teletype. Operates the base radio station for Public Safety, Hosp. Authority radio systems and dispatches and directs officers promptly to emergency and other locations. (30%) Maintain a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. (20%) Answer all non-emergency & emergency telephone lines, obtain and record pertinent information regarding the nature and urgency of the situation determines appropriate response and expeditiously alerts responding units via radio or telephone, dispatch officer for assistance and/or investigations. (15%) Operate the National Crime Information Center (NCIC) teletype to obtain information of vehicle registration, securities, boats, guns, articles, missing persons, unidentified persons, Highway Department Information, Crime History checks on suspects, FAA Aircraft tracing, State/Wants/Warrants file. Monitor messages on teletype; obtain information on CCHR and vehicle registration when needed. Adheres to 10 minute hit policies as required. Sends messages on teletype when needed. Sends messages on teletype when needed. (15%) Utilize machinery and equipment in the performance of daily tasks. (10%) Responsible for mentoring all Communications Specialists assigned to the Field Training Program, coordinate the training. (10%)
Requirements
- A high school diploma and two years of entry-level work experience with voice communications systems or central switchboard operations; an associate degree in a technical communications discipline may be substituted for one year of the required experience.
- Ability to perform job functions in an upright position. (Frequent)
- Ability to perform job functions in a seated position. (Frequent)
- Ability to perform job functions while walking/mobile. (Frequent)
- Ability to work indoors. (Continuous)
- Ability to work in confined/cramped spaces. (Infrequent)
- Ability to perform job functions from kneeling positions. (Infrequent)
- Ability to bend at the waist. (Infrequent)
- Ability to twist at the waist. (Infrequent)
- Ability to squat and perform job functions. (Infrequent)
- Ability to maintain 20/40 vision, corrected. (Continuous)
- Ability to see and recognize objects close at hand. (Continuous)
- Ability to see and recognize objects at a distance. (Continuous)
- Ability to match or discriminate between colors. (Continuous)
- Ability to determine distance/relationship between objects; depth perception. (Continuous)
- Ability to maintain hearing acuity, with correction. (Continuous)
- Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous)
- Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
- Ability to work in dusty areas. (Infrequent)
- Ability to discern between various types of alarm systems warning signals. (Continuous)
- Computer literacy.
Responsibilities
- Operates the base radio station for Public Safety, Hosp. Authority radio systems and dispatches and directs officers promptly to emergency and other locations.
- Maintain a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events.
- Answer all non-emergency & emergency telephone lines, obtain and record pertinent information regarding the nature and urgency of the situation determines appropriate response and expeditiously alerts responding units via radio or telephone, dispatch officer for assistance and/or investigations.
- Operate the National Crime Information Center (NCIC) teletype to obtain information of vehicle registration, securities, boats, guns, articles, missing persons, unidentified persons, Highway Department Information, Crime History checks on suspects, FAA Aircraft tracing, State/Wants/Warrants file. Monitor messages on teletype; obtain information on CCHR and vehicle registration when needed. Adheres to 10 minute hit policies as required. Sends messages on teletype when needed.
- Utilize machinery and equipment in the performance of daily tasks.
- Responsible for mentoring all Communications Specialists assigned to the Field Training Program, coordinate the training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
