Public Safety Dispatcher
About The Position
The Public Safety Dispatcher serves as the primary communications link for the Department of Public Safety by receiving emergency and non-emergency calls for service, dispatching security officers and peace officers, monitoring alarms and surveillance systems, maintaining communication with field personnel, and coordinating responses with local emergency services when appropriate. This position requires sound judgment, professionalism, and the ability to remain calm while managing multiple priorities in a fast-paced environment. Work is performed in a communications center operating 24 hours a day, 7 days a week.
Requirements
- High school diploma or GED required
- Driver’s License
- Knowledge of emergency communications and dispatch procedures
- Ability to maintain confidentiality and exercise discretion
- Ability to remain calm and make sound decisions during stressful situations
- Ability to multitask while accurately prioritizing competing demands
- Ability to interpret maps, building layouts, and campus or facility locations
Nice To Haves
- One year of dispatch, public safety, security, emergency communications, customer service, or related experience preferred
- Experience in a public safety communications center
- Experience dispatching law enforcement, security, fire, or EMS personnel
- Experience using Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and access control systems
- Familiarity with incident command principles and emergency management practices
- CPR, Emergency Medical Dispatch (EMD), or other emergency communications certifications preferred
Responsibilities
- Receiving emergency and non-emergency calls for service
- Dispatching security officers and peace officers
- Monitoring alarms and surveillance systems
- Maintaining communication with field personnel
- Coordinating responses with local emergency services when appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
