Dispatcher Public Safety

Lake Forest College•Lake Forest, IL

3d•Onsite

About The Position

Lake Forest College seeks a customer-focused and detail-oriented Public Safety Dispatcher for the night shift. The Dispatcher serves as the central communications hub for Lake Forest College’s Department of Public Safety. This position is responsible for receiving, prioritizing, and dispatching calls for service, monitoring alarms, and initiating emergency notifications. Dispatchers ensure timely, accurate, and professional communication between officers, campus partners, and external emergency responders to maintain a safe and secure campus environment.

Requirements

High school diploma or equivalent work experience
Proficiency with computer systems, records management software, Microsoft Office Suite, and multi-line phone systems.
Ability to work rotating shifts and provide coverage as needed.
Reliability, strong team orientation, ability to work under pressure, and commitment to campus safety and service.
Ability to remain seated for extended periods.
Frequent use of hands for keyboarding and phone/radio operation.
Visual and auditory acuity sufficient to monitor screens, alarms, and radio traffic.

Nice To Haves

Associate’s degree preferred.
Prior dispatch, communications, or coordination experience preferred.

Responsibilities

Receive emergency and non-emergency calls; prioritize and dispatch Public Safety Officers and other responders.
Monitor intrusion, fire, panic, CCTV, and other safety systems; initiate appropriate response protocols.
Maintain communication with officers in the field; coordinate with local police, fire, and EMS when required.
Accurately document calls, incidents, and actions in the department’s records of management and dispatch systems.
Provide directions, information, and assistance to students, staff, faculty, and visitors.
Operate two-way radios and communication systems with clear, professional etiquette.
Handle sensitive information with discretion and professionalism.
Perform other administrative duties such as preparing reports as assigned.