Public Safety Communications Officer I

Missoula County•Missoula, MT

4d•Onsite

About The Position

Missoula County’s Office of Emergency Management is hiring an entry-level training position in its 9-1-1 Center. The role involves taking emergency and non-emergency calls and dispatching emergency medical and fire services from a communications center. Employees receive training and certification in CPR and Emergency Medical Dispatch (EMD), and provide first-aid instructions to callers before first responders arrive. The position also includes required certifications in CJIN, NCIC, and POST, as well as assisting with training, maintaining equipment and records, and supporting public-relations activities when needed.

Requirements

High school graduation or GED.
One year of experience working in an environment involving public contact.
Pass a background investigation conducted by the Sheriff’s Department.
Pass the County’s hearing and drug screenings.
Attain and maintain CPR, EMD, CJIN, NCIC, and POST certifications as a condition of employment.
Meet the stated hearing standard: an average threshold of 20 dBHL in each ear across 500, 1000, 2000, and 3000 Hz.

Responsibilities

Work as part of a team to provide public safety emergency communications.
Receive 9-1-1 calls and gather information from callers seeking assistance.
Initiate appropriate responses and prioritize calls and radio communications concerning emergency and non-emergency situations.
Record and update information in the computer-aided dispatch (CAD) system and relay it to appropriate agencies and individuals.
Refer callers to other community resources.
Monitor and communicate over radio frequencies to dispatch and coordinate emergency fire and medical services.
Provide first-aid instruction before first responders arrive.
Assist in training new employees as assigned by the Training Coordinator and document trainees’ progress for evaluations.
Perform routine equipment checks and report failures or malfunctions to technical support staff.
Maintain and update hard-copy and computerized records and resources.
Receive training and certification in law-enforcement telecommunication systems, CJIN/NCIC.
May assist with group tours, school presentations, or other public-relations events.
If qualified, may assist with training and certification in first aid, CPR, and EMD.