Public Safety Officer I

Tufts Medicine • Boston, MA

5d • $22 - $27 • Onsite

About The Position

Under general supervision of the supervisor, the Public Safety Officer I performs day-to-day duties related to protecting hospital assets and information and ensuring the safety of people on hospital property. The officer proactively patrols hospital buildings and grounds to help prevent fire, theft, vandalism, unauthorized entry, and bodily harm to patients, visitors, and staff. The role responds to daily crisis situations and documents safety and security incidents in accordance with department policies and procedures.

This is a full-time position at Tufts Medical Center, scheduled for 40 hours per week. The employee must be available for five weeks of training for department orientation. Duties listed describe the general nature of the work and are not all-inclusive; additional responsibilities may be assigned.

Requirements

• High school diploma or equivalent.
• Valid state-issued driver's license.
• Proficient in communicating, reading, and writing in English.
• Basic computer skills.
• Ability to multitask and meet established deadlines.
• Ability to quickly assess potentially dangerous situations, make sound decisions, and take appropriate action based on available information.
• Physically able to perform the duties and responsibilities of the position.
• Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self-confidence, and a positive demeanor.
• Trustworthy, helpful, friendly, courteous, and disciplined.
• Availability to train for five weeks for department orientation.

Nice To Haves

• Graduate of an approved law enforcement training program or Police Academy.
• Associate degree in Criminal Justice or a related area.
• Experience in the military, security, or police.
• Security or first responder certifications, such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone.

Responsibilities

• Conduct internal and external patrols of hospital facilities and grounds.
• Respond to and report routine and emergency service calls and building alarms.
• Monitor assigned areas for suspicious activity, screen vendors and visitors, and help prevent fire, theft, vandalism, unauthorized entry, and bodily harm.
• Restrain violent patients or visitors when necessary and respond to patient crises using the least invasive measures possible to achieve safe outcomes.
• Provide escorts to patients, visitors, staff, and others in accordance with established procedures.
• Identify security vulnerabilities, safety hazards, and violations of hospital policy; take corrective action when possible and collaborate with other departments when needed.
• Report deficiencies to a supervisor and document them through an incident report or work order for follow-up and resolution.
• Ensure employees and other appropriate members of the hospital community visibly display hospital identification badges, and courteously address individuals without visible identification.
• Grant access to locked areas and buildings to authorized staff with hospital identification badges and restrict access for individuals without authorized business on campus.
• Maintain composure in stressful circumstances and use trained verbal and nonverbal de-escalation strategies.
• Provide respectful, courteous, professional customer service to patients, visitors, and Medical Center staff.
• Document safety and security incidents according to department policies and procedures.
• Perform other duties as assigned by department leadership.

Benefits

• Competitive salaries.
• Medical, dental, and vision insurance starting on day one.
• 403(b) retirement plan with company match.
• Tuition reimbursement.
• Free on-campus parking.
• Career growth opportunities.
• Comprehensive Total Rewards package supporting health, financial security, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED