Public Safety Agent - Part-Time

ASM Global•Columbus, OH

5d•Onsite

About The Position

The Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety at the Greater Columbus Convention Center. The campus includes parking areas, food courts, exhibit halls, ballrooms, meeting rooms, and approximately 2 million square feet of space. The agent greets guests, checks bags and visually checks guests, manages crowds, secures doors, monitors locations throughout the venue, and serves as roving or posted security. As the building’s “eyes and ears,” the agent watches the crowd, intervenes when appropriate, and calls for assistance when needed. The position also assists with event-related activities as required. The agent provides customer service and directions, enforces venue policies, reports suspicious activity, responds to conflicts and emergencies, completes activity and incident reports, and conducts security rounds. Duties include operating and monitoring a computerized fire alarm system and surveillance cameras, using a company vehicle to transport employees or patrons around campus, and directing visitors, deliveries, and related personnel to the appropriate areas. The position requires a professional appearance, confidentiality, strong communication and customer-service skills, comfort interacting with large groups, and the ability to walk, stand, climb stairs, and lift up to 50 pounds. Work takes place indoors and outdoors, with exposure to loud noise, heat, and cold. Required certifications and credentials include NIMS ICS 100 and 700, CPR, First Aid and AED certification, and an Ohio Department of Public Safety security license, which must be maintained through employment. Certifications may be obtained upon hire or within 120 days of hire if not already held.

Requirements

Previous experience as a security officer.
Working knowledge of security and public safety functions.
Customer-service techniques.
Knowledge of fire alarm systems.
Basic knowledge of Microsoft Office applications.
Ability to use a two-way radio at all times.
Professional appearance and ability to keep information confidential.
Valid state driver’s license.
Ability to pass a background check.
NIMS ICS 100 and NIMS ICS 700, required upon hire or within 120 days of hire if not already certified.
CPR, First Aid, and AED certification, maintained through employment.
Ohio Department of Public Safety security license, maintained through employment.
Oral and written communication skills and ability to follow instructions.
Ability to qualify under existing state security guidelines.
Fluency in English.
Ability and willingness to work with a wide variety of individuals from varying socioeconomic backgrounds.
Attention to detail.
Physical ability to walk, climb stairs, and stand or walk for up to 8 hours; lift up to 50 pounds; and occasionally bend and stoop.
Frequent talking and hearing; mobility and prolonged standing and walking are required.

Nice To Haves

Surveillance (CCTV) skills.
Background in law enforcement, the military, fire services, or emergency medical services.
Conflict-resolution skills.

Responsibilities

Greet guests as they enter and leave the facilities.
Answer questions, resolve complaints, and give directions.
Enforce venue policies and procedures.
Report suspicious activity and violations of campus policy.
Respond to guest conflicts, medical situations, and other incidents.
Provide crowd management and assist with crowd movement.
Secure locations and prohibit access to unauthorized individuals; challenge unauthorized personnel in restricted areas.
Follow established codes of conduct and safety procedures.
Provide exceptional service to patrons, including proactively greeting and assisting guests.
Conduct regular security rounds, note and correct unsafe or insecure conditions, and take immediate further action as needed.
Complete detailed shift activity reports and written incident reports.
Direct visitors, deliveries, and related personnel to the proper areas and notify relevant departments of arrivals and departures.
Operate and monitor the computerized fire alarm system and surveillance camera.
Operate a company vehicle to transport employees or patrons around campus.
Take appropriate action in emergencies.
Perform other duties and responsibilities as assigned.