Public Safety Agent

Legends Global•Columbus, OH

13d•Onsite

About The Position

The Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security. As the “eyes and ears” of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are on the “front line” and will experience the excitement and energy of the event. Assists in event related activity as required.

Requirements

Working knowledge of Security and Public Safety functions
Customer Service Techniques
Fire Alarm System Basic Knowledge
Basic Knowledge of Microsoft Office Applications
Must be able to use a Two-Way radio at all times
Must maintain a professional appearance at all times
Must be able to pass Background check
NIMS ICS 100
NIMS ICS 700
CPR, First Aid, AED (maintain through employment)
Obtain security license under the Ohio Department of Public Safety (maintain through employment)
Previous experience as a Security officer.
Must possess oral and written communication skills and be able to follow instructions
able to qualify under existing state security guidelines
physical ability to walk, climb steps, stand/walk for up to 8 hours
must be fluent in English language
must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds
attention to detail
Valid State driver’s License

Nice To Haves

Surveillance (CCTV) Skills
Law enforcement, Military, Fire, or Emergency Medical Service background
conflict resolution skills

Responsibilities

Greet guests as they enter and leave the facilities
Answer questions; resolve complaints, and give directions
Enforce venue policies and procedures
Report suspicious activity and violations of campus policy
Respond to guest conflicts, medical situations, and other incidents
Provide crowd management and assist with crowd movement
Secure locations and prohibit access to unauthorized individuals
Challenge unauthorized personnel in restricted areas
Follow established code of conduct and safety procedures
Provide exceptional service to all patrons
Performs regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
Complete detailed reports on activity during shift
Complete Written Incident reports
Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
Operate and monitor computerized fire alarm system and surveillance camera
Operate company vehicle to transports employees or patrons around campus
Take appropriate action in the event of an emergency
Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed.
Must feel comfortable when around large groups or speaking to a guest, as needed
Understands the importance of providing customer service and in understanding of “The Magic is in the Details”
All other duties and responsibilities as assigned