Public Safety Dispatcher

University of Redlands • Redlands, CA

16h • Onsite

About The Position

The Public Safety Dispatcher receives, assimilates, and dispenses calls received for service from various locations on campus to on-duty Public Safety Officers. Serving as the first point of contact, provides excellent customer service, responding professionally, courteously, and empathetically to persons in various states of mind. This position reports to the Public Safety Sergeant.

Requirements

• High school diploma or equivalent supplemented with one year of course work in public relations or dispatching.
• One-year related experience in a similar position.
• A comprehensive background check is required.
• Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service.
• Basic knowledge of applicable automated dispatch and Public Safety systems and databases.
• Basic Knowledge of applicable Federal and State laws and regulations.
• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Considerable independent judgment, initiative, calm and understanding in stressful situations exercised in interpreting orders, rules, and regulations in emergency situations with the public.
• Excellent verbal and written communication skills to effectively communicate with diverse populations.
• Ability to prepare clear and accurate reports, records, and other written materials.
• Ability to establish and maintain effective working relationships, interact with all members of the campus community and public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
• Ability to maintain the confidentiality of sensitive information.
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Nice To Haves

• Completion of a POST Public Safety Dispatcher Course is desirable.

Responsibilities

• Answers departmental telephones assisting public and dispatching gathered information from calls (via microphone) to Public Safety Officers and communicating by telephone to the Redlands Police Department and Redlands Fire Department, when needed.
• Enters activity logs, parking permits and citations, into computer along with entering and posting of campus events schedule.
• Locates and relays information requested by officers; contacts emergency personnel when needed.
• Completes work orders as requested; receives and assimilates calls for repairs along with contacting the alarm company regarding alarm activation.
• Issues keys and parking permits after regular business hours.
• Adheres to all safety and/or housekeeping policies and procedures.
• Contributes to Team effort by accomplishing related duties as needed.
• Performs other duties and special projects as assigned.

Benefits

• The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range considers the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position is defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED