Public Relations and Communications Manager

Hotwire Communications • Fort Lauderdale, FL

4d

About The Position

The Public Relations and Communications Manager creates and maintains clear, consistent internal and corporate communications through writing, editing, and publishing. The role manages the internal-communications CRM, editorial calendar, media database, and distribution lists. It prepares and distributes executive thought-leadership content and supports media relations at the direction of the Chief Communications Officer (CCO). The manager also uses AI tools to work efficiently while maintaining accuracy and the organization's brand voice.

The position owns the internal-communications CRM (HubSpot) and editorial calendar, maintains the media database and distribution lists in Meltwater, and plans and delivers internal communications and content across internal and corporate channels. It drafts executive thought-leadership materials, contributes to social media content, prepares press releases and media materials, and tracks media coverage. Media pitching and spokesperson duties are led by the CCO.

The manager writes and edits executive bios, speeches, internal announcements, and corporate messaging; researches and develops white papers, articles, and blog posts on technology and innovation; and partners with brand-experience and events teams on communications for activations, events, tours, and demonstrations. The role monitors employee, customer, and community sentiment, maintains project-status visibility, follows up on inputs and approvals, and participates in communications and interdepartmental meetings and select events. It requires independent discretion in determining action steps on significant matters. Other duties may be assigned by the supervisor.

Requirements

• Bachelor's degree in Public Relations, Communications, Journalism, or a related field.
• Four or more years of professional communications or public relations experience.
• Demonstrated ability and a keen understanding of technology and the way it connects people.
• Proficiency with a communications or marketing CRM; HubSpot is preferred.
• Proficiency with media-monitoring and database tools; Meltwater is preferred.
• Working proficiency with AI tools, such as Claude, for drafting, editing, and research, used responsibly in line with company AI policy.
• High level of proficiency in Microsoft Suite applications, including Word, PowerPoint, Excel, Outlook, and Concur.
• Excellent writing and editing skills.
• Experience with Adobe software.
• Willingness to learn and a professional disposition.
• Must provide own transportation to various locations in the organizational service area.
• Valid and non-restricted state-issued driver's license in the assigned state.
• Ability to work a flexible schedule that may include weekends, evenings, and holidays.

Nice To Haves

• Experience with HubSpot.
• Experience with Meltwater.

Responsibilities

• Own and maintain the internal-communications CRM (HubSpot) as the system of record; build, schedule, segment, and measure internal campaigns and newsletters.
• Own and maintain the editorial calendar at the direction of the Chief Communications Officer, planning content ahead across internal and corporate channels.
• Keep the company's media database and distribution lists current and accurate in Meltwater, including contacts, segments, and media lists.
• Prepare and draft executive thought-leadership content, including bylines, talking points, posts, and award and speaking submissions, and distribute it according to the cadence and approval set by the CCO.
• Contribute to social media content and the social content calendar, drawing from press releases and internal awards and accolades.
• Plan and deliver internal communications on a reliable cadence, aligning distribution timing with C-suite notification and approval managed by the CCO.
• Support the CCO's media relations by preparing press releases and media materials, maintaining media lists, and tracking coverage; media pitching and spokesperson duties are led by the CCO.
• Maintain a clear, holistic projects-and-status list and report status proactively and completely so leadership can see what is in progress and due.
• Take communications to a ready-to-send state and follow up on outstanding inputs and approvals to prevent delays.
• Write and edit executive bios, speeches, internal announcements, and corporate messaging that reinforce a consistent organizational voice.
• Research and develop white papers, articles, and blog posts on technology and innovation across product lines and processes.
• Use AI tools, such as Claude, to draft, edit, summarize, research, and report efficiently and consistently, in line with company AI policy and while safeguarding brand voice and accuracy.
• Partner with brand-experience and events teams on communications for regional activations, events, facility tours, and product demonstrations.
• Monitor employee, customer, and community sentiment and assist with relevant, timely communications, including escalations when needed.
• Participate in creative meetings, copy-drafting sessions, and interdepartmental meetings, and attend select field, town-hall, civic, and B2B events to stay close to employee and customer sentiment.
• Use independent discretion consistently and constantly to determine action steps over matters of significance.
• Perform other duties as assigned by the supervisor.

Benefits

• Comprehensive healthcare, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid vacation, sick time, and additional holidays, including the employee's birthday.
• Paid volunteer time.
• Paid parental leave.
• Hotwire service discounts for employees who live on a property serviced by Hotwire, including discounted high-speed internet, video, phone, and security services.
• Employee referral bonuses.
• Exclusive entertainment discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager