Public Outreach Specialist
About The Position
Cumming Group is seeking a Public Outreach Specialist in Los Angeles, California, to support public information and community outreach initiatives for Los Angeles World Airports (LAWA) and the modernization program at LAX airport. The role provides communications, outreach, and administrative support for the Airfield and Terminal Modernization Program (ATMP) Roadways and Enabling Projects, including stakeholder engagement, public notifications, and project communications throughout planning, design, and construction. The specialist helps implement stakeholder engagement and communications plans; responds to and tracks public inquiries and concerns; prepares outreach materials and project notices; coordinates meetings and events; supports website and social media content; maintains communication records and stakeholder databases; and reports on outreach efforts and community concerns. The role also supports project teams and contractors in following approved communication protocols and may perform other related duties as assigned.
Requirements
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Public Administration, or a related field.
- Prior experience in public outreach, public relations, communications, community engagement, or a related field.
- Familiarity with Canva and Adobe Creative Suite.
- Proficiency with Microsoft Excel, Word, PowerPoint, Teams, and Outlook.
- Experience with website content management systems (CMS), including Drupal or similar platforms.
- Familiarity with email marketing platforms such as Benchmark or similar systems.
- Knowledge of social media platforms and content management tools.
- Ability to maintain electronic records, contact databases, and project communication logs.
- Strong written, verbal, and interpersonal communication skills.
- Excellent organizational and time management skills.
- Ability to manage multiple assignments and deadlines in a fast-paced environment.
- Detail-oriented, with strong proofreading and quality-control abilities.
- Ability to interact professionally with community members, businesses, agencies, elected officials, and project stakeholders.
- Excellent customer service and stakeholder relations skills.
- Ability to work effectively in a collaborative team environment.
Nice To Haves
- Experience supporting public infrastructure, transportation, aviation, construction, or government projects.
- Construction project experience.
Responsibilities
- Assist in implementing the ATMP Roadways and Enabling Projects stakeholder engagement and communications plans.
- Track and address public inquiries, comments, complaints, and requests for information, escalating issues as appropriate.
- Assist in preparing and distributing traffic advisories, construction notices, project updates, and community notifications.
- Maintain stakeholder contact databases and distribution lists.
- Draft routine correspondence, meeting notices, stakeholder updates, and outreach materials.
- Assist with developing PowerPoint presentations, fact sheets, FAQs, and informational materials.
- Coordinate logistics for outreach events, open houses, workshops, community meetings, and stakeholder briefings.
- Support website updates, document uploads, and content management activities.
- Assist with social media content preparation, scheduling, graphics coordination, and monitoring.
- Support preparation for media events, including attendee coordination, logistics, and material distribution.
- Maintain communication records, outreach activity logs, and stakeholder engagement databases.
- Coordinate meeting schedules, agendas, sign-in sheets, and meeting summaries.
- Monitor project activities and community concerns and provide updates to leadership.
- Assist in preparing reports documenting outreach efforts, stakeholder engagement activities, and communication metrics.
- Coordinate distribution of project information to internal project teams and external stakeholders.
- Support contractor and consultant teams in implementing approved project communication protocols.
- Assist with field outreach at project sites, meetings, and community events.
- Perform other communications- and outreach-related duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off
- Paid holidays
- Short- and long-term disability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
