Public & Labor Senior Account Manager - OH/IN/IL/MO

CVS Health • Indianapolis, IN

4d • $54,300 - $145,860

About The Position

The Public & Labor Senior Account Manager implements sales, account management, and business retention processes for organizational products and services. The role designs systems to carry out account management strategy for complex accounts, supporting profitable growth and cross-selling objectives, and assists with member growth and retention objectives. This is a remote or hybrid opportunity for candidates residing in Ohio, Indiana, Illinois, or Missouri.

The position establishes programs and initiatives to advance account management, anticipates industry changes and evaluates their business impact, and develops modification strategies using process improvement methodologies. It supports renewal processes to achieve margin and customer or membership retention targets, advises clients on regulatory issues and healthcare trends affecting benefit program strategy, identifies market opportunities, and develops complex financial recommendations. The role also coaches junior colleagues.

Requirements

• 3–5 years of health care Account Management experience.
• Health & Life licensed.
• Experience working in the public and labor sector.
• Ability to travel as needed.
• Reside in Ohio, Indiana, Illinois, or Missouri.
• Bachelor's degree or equivalent work experience.

Nice To Haves

• Experience with healthcare commercial business.
• Adept at execution and delivery, including planning, delivering, and supporting.
• Adept at business intelligence.
• Adept at problem solving and decision making.
• Adept at collaboration and teamwork.
• Adept at growth mindset, including agility and developing yourself and others.

Responsibilities

• Establish and implement programs and innovative initiatives to advance Account Management initiatives.
• Forecast changes in the Account Management industry, conduct business impact assessments, and develop modification strategies using process improvement methodologies.
• Ensure appropriate margins and customer or membership retention targets are achieved through the renewal process.
• Coach clients on regulatory issues and health care trends that may affect client benefit program strategy.
• Determine market capitalization opportunities to drive competitive advantage.
• Construct complex financial decision recommendations.
• Coach more junior colleagues in techniques, processes, and responsibilities.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior