Public Information Coordinator - Public Works

City of Orlando • Orlando, FL

3d • $32 - $41

About The Position

The Public Information Coordinator supports the Public Works Department by coordinating public communications, community engagement, and information sharing related to departmental operations, infrastructure projects, and essential municipal services. The position serves as a liaison among Public Works leadership, residents, businesses, contractors, and other government departments to help ensure communication is timely, accurate, and proactive. Particular emphasis is placed on communicating capital improvement projects, coordinating resident concerns, and supporting emergency public information efforts.

Requirements

• Associate's degree in Public Administration, Management, or Finance and two years of experience in an administrative capacity within the engineering field, or an equivalent combination of education, training, and experience.
• Strong written, verbal, organizational, and interpersonal communication skills.
• Experience with digital communication platforms and Microsoft Office applications.

Nice To Haves

• Administrative experience in the public sector.
• Three years of experience in public information, communications, community engagement, or a related field.
• Experience preparing public communications, coordinating outreach activities, and managing multiple projects.

Responsibilities

• Coordinate public notifications and proactive updates about construction schedules, road closures, project delays, traffic impacts, and neighborhood disruptions; work with project managers, engineers, and contractors to provide timely and accurate information to residents and businesses.
• Establish and maintain a process for receiving, communicating, and tracking recurring resident concerns and service-related inquiries; coordinate with Public Works divisions on responses, monitor follow-up, and improve community communication.
• Support timely public information and notifications during hurricanes, flooding, severe weather, debris removal operations, road closures, and service disruptions; coordinate messaging with Emergency Management, Public Safety, and other departments as appropriate.
• Develop and distribute public announcements, newsletters, project updates, presentations, website content, and social media communications to increase awareness of Public Works programs and services.
• Work with Public Works leadership and operational divisions to translate technical and operational information into clear, accessible communications for residents, businesses, and community stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree