Public Engagement Senior Coordinator

Olsson•Dallas, KS

10d

About The Position

The Public Engagement Senior Coordinator provides staff leadership, professional development, project performance oversight, and client service. The role helps set performance expectations, supports project execution, and leads a high-performing, growing group of employees who deliver purposeful, high-quality public engagement solutions for projects across several of Olsson markets. The Senior Coordinator manages public engagement staff and group dynamics, oversees project prioritization and performance, and supports employees’ development through goal-setting, expectations, recognition, feedback, training, and mentoring. The role also oversees project execution and quality control, maintains effective client communications, collaborates with other group leaders, and coordinates marketing and business development efforts. The position adheres to regulations and enforces safety standards.

Requirements

At least eight years of related experience in projects involving public or community engagement.
At least four years of experience supervising technical personnel.
Strong communication, leadership, and management skills.
Ability to attract, develop, and retain talented staff who deliver results.
Proven ability to build trust and encourage community residents to participate in change-making activities in their community.
Knowledge of current communication and outreach tools, strategies, and best practices.
Strong critical-thinking skills and ability to identify and solve problems in a fast-paced environment.
Willingness and ability to travel as needed.

Nice To Haves

Bachelor’s degree in public relations, public administration, communication, education, business, or a related field is preferred.

Responsibilities

Provide daily management and leadership for public engagement staff.
Manage staff and group dynamics, direct project prioritization, and establish goals aligned with overarching team objectives.
Monitor and manage project performance, employee utilization, and workload; identify improvement areas and implement plans to maximize efficiency.
Oversee project management, quality control, and project execution within the group.
Support employee professional development by helping employees identify goals, outlining performance expectations, recognizing accomplishments, and providing consistent, productive feedback.
Communicate regularly with group members about initiatives, goals, and objectives to support accountability.
Ensure high-quality client service through consistent and effective communication with clients.
Set training and mentoring expectations to enhance staff technical skills and knowledge.
Collaborate with other group leaders to align goals and objectives.
Oversee marketing efforts for repeat clients and coordinate with business development on new client pursuits, including client strategy, proposals, interviews, and selection efforts.
Adhere to regulations and enforce safety standards.