Public Communication Specialist II - Colorado Springs Airport

City of Colorado Springs • Colorado Springs, CO

3d

About The Position

The City of Colorado Springs is seeking a creative, strategic Public Communications Specialist II to join the Marketing & Communications team at Colorado Springs Airport (COS). This role leads the Airport’s day-to-day social media presence and develops digital content to connect with travelers and the community. Through public relations, photography, video, podcasts, written content, press releases, and storytelling, the specialist highlights the people, places, and progress of COS while strengthening its regional and national visibility. The role calls for creativity, strong organization, and the ability to work in a fast-paced environment, adapt messages to different audiences and platforms, identify relevant trends, and use performance data to improve results.

The specialist manages social media and website content; creates and promotes multimedia and written content; develops social strategies and content calendars; measures and reports on performance; and supports marketing, advertising, events, and media opportunities. The position also serves as a Public Information Officer, supporting media relations and emergency communications through a rotating on-call schedule and as needed, including during operational disruptions. The selected candidate must pass, or already have passed, a fingerprint-based criminal history records check required by the Transportation Security Administration.

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in a related area of study; the employer equates each year of further education with a year of relevant work experience and each year of additional relevant work experience with a year of required education.
• Three years of full-time professional experience in communications, digital content creation, storytelling, public engagement, or a related field.
• Knowledge of modern office technology, especially Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Knowledge of Adobe Creative Suite, including Photoshop, Illustrator, InDesign, and Premiere Pro.
• Knowledge of video editing tools such as Final Cut Pro or Adobe Premiere, and photo retouching.
• Knowledge of public relations best practices, crisis communications, and community engagement strategies.
• Knowledge of current social media trends, platform algorithms, and audience engagement techniques.
• Ability to provide excellent organizational and customer service skills.
• Ability to use social, video, and creative design tools such as Canva, Adobe Suite, and Final Cut.
• Ability to analyze problems, identify alternative solutions, and make recommendations.
• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly and concisely, orally and in writing, with stakeholders at various levels.
• Ability to prioritize, organize, and manage multiple projects from different departments.
• Must pass, or have already passed, a fingerprint-based criminal history records check required by the Transportation Security Administration.
• Applicants must be currently authorized to work in the United States on a full-time basis; the City does not sponsor work visas.

Nice To Haves

• Two or more years managing multi-platform social media accounts for an organization, public agency, or business.
• Demonstrated proficiency in storytelling across video, photography, social media, and written content.
• Experience using social media management tools such as Hootsuite or Sprout Social.
• Familiarity with email marketing platforms and scheduling tools.
• Experience working with or within public-sector environments, media, or creative agencies.

Responsibilities

• Oversee daily publishing, engagement, and community management across Facebook, Instagram, X, LinkedIn, and other relevant platforms while maintaining a consistent brand voice and accurate, timely information.
• Create and execute a coordinated social media calendar aligned with Airport priorities, campaigns, air service needs, seasonal travel, events, and community partnerships.
• Plan, capture, edit, and publish photography, short-form videos, reels, interviews, and other digital content about Airport staff, passengers, services, events, air service, and milestones.
• Coordinate topics, guests, scripts, recording, editing, and promotion for Airport podcasts and other audio or video storytelling.
• Monitor social media trends, platform changes, emerging formats, and audience behavior, and recommend approaches aligned with the Airport’s brand and communications goals.
• Maintain and improve Airport website content to ensure it is accurate, accessible, timely, and consistent with current services, campaigns, and traveler needs.
• Analyze social media, content, and website metrics; prepare reports with recommendations to improve engagement, reach, and campaign effectiveness.
• Interview internal and external stakeholders to develop stories showcasing COS and its regional role.
• Write feature articles, Q&As, blogs, newsletters, press releases, talking points, scripts, and web content tailored to audiences and purposes.
• Respond to online comments and inquiries, identify emerging concerns, and coordinate responses to support traveler confidence and the Airport’s reputation.
• Develop content and coordinate messaging for organic and paid campaigns, media placements, sponsorships, and partner promotions.
• Plan and execute communications for Airport and community events, milestone announcements, and media activities, including on-site content capture and timely coverage.
• Apply approved branding, coordinate content reviews and approvals, and maintain an organized digital archive of photography, video, audio, and other communications assets.
• Serve as a Public Information Officer, supporting media relations and emergency communications through a rotating on-call schedule and as needed, including coordinating public information during operational disruptions.
• Perform other duties as assigned.

Benefits

• The City may offer additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead pay, special assignment pay, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency pay, and vacation sell back.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level