PAA Residence

Trump International Hotel and Tower Chicago • Chicago, IL

1d • $0 - $26 • Onsite

About The Position

The Public Area/Lobby Attendant Associate is responsible for the appearance and condition of common and service areas in the residential tower, in accordance with corporate and brand standards. The role supports property upkeep, owner and associate satisfaction, and communication with residential owners, occupants, and guests. The associate performs general cleaning, completes routine rounds, uses and maintains cleaning equipment and supplies appropriately, and reports supply, equipment, and area issues to the PA Supervisor or Assistant Tower Manager. The position also helps direct residents and visitors, supports unit move-ins, move-outs, and deliveries, and assists the residential team and hotel operations as requested.

The associate must understand relevant residential departments, safety and emergency procedures, Association rules, and service standards. The role requires effective communication and interaction with owners, residents, visitors, guests, and associates, as well as the ability to work independently and as part of a team. This is an hourly, non-full-time position. A successful track record in cleaning or a related role in a hotel, residential, or commercial property is required.

Requirements

• A successful track record in cleaning or a related position in a hotel, residential, or commercial property.
• Ability to read, listen, and communicate effectively in English, verbally and in writing, to assist owners, residents, and visitors with basic requests.
• Professional oral communication and presentation skills.
• Considerable ability to listen effectively.
• Ability to interact and follow up effectively with owners, residents, and guests.
• Ability to work effectively both independently and as part of a team.
• Ability to deal effectively with owners, residents, guests, and associates, including with patience, tact, and diplomacy.
• Ability to perform the essential functions of the job, with or without reasonable accommodation, using an appropriate combination of skills and abilities.
• Ability to meet the role’s physical demands, including frequent stair climbing and constant walking, bending, reaching, grasping, pushing/pulling, and lifting/carrying 20 pounds.

Nice To Haves

• Rubber-soled shoes with a steel toe are recommended.

Responsibilities

• Clean common areas, including the entrance, lobby, elevator areas, mailroom, hallways, and service areas.
• Complete assigned duties using appropriate supplies and equipment, and maintain a safe work area.
• Conduct routine rounds in designated areas several times per shift.
• Clean and maintain cleaning equipment and use equipment and supplies as directed.
• Report supply needs and equipment repairs to the PA Supervisor or Assistant Tower Manager.
• Assist the PA Supervisor and residential team as directed.
• Direct owners, residents, visitors, and guests within the hotel or tower, and refer their requests to the appropriate party.
• Notify the PA Supervisor or Assistant Tower Manager about issues in common and service areas.
• Assist with unit move-in, move-out, and delivery processes.
• Follow Trump Corporation policies and procedures and applicable brand standards.
• Maintain working knowledge of tower and hotel events and happenings.
• Communicate with and respond to owners, occupants, and guests.
• Become familiar with residential departments and their general functions, and with safety and emergency policies and procedures.
• Enforce Association rules and regulations professionally and courteously.
• Assist with opening doors for and escorting owners, residents, and visitors.
• Direct deliveries, contractors, cleaning personnel, and grocery deliveries to the loading dock and receiving room as appropriate.
• Notify the Assistant Tower Manager when a resident or guest violates building rules.
• Assist Hotel Operations when requested and participate in corporate activities and meetings as requested.
• Assimilate into Trump Service Culture Standards and demonstrate working knowledge of service standards.
• Report defective, damaged, lost, or improperly fitting PPE or equipment to the manager.
• Maintain a neat, clean, and well-groomed appearance in accordance with Trump Corporate Standards.

Benefits

• The employer offers a range of employment benefits for this non-full-time position, subject to applicable eligibility, enrollment, and benefit plan requirements; details are available through the Hotel's Career Center webpage.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed