PAA

Yale New Haven Health•New Haven, CT

About The Position

The Practice Administrative Associate coordinates patient care and physician activity by greeting patients and visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The role supports the ongoing operation of the practice’s check-in process and front desk, helps ensure services are efficient and cost effective, and performs related administrative and patient-service duties. Employees are expected to support the YNHHS Mission, Vision, and Values of integrity, patient-centered care, respect, accountability, and compassion.

Requirements

High school degree or equivalent required.
At least 1 year of administrative or customer-service experience required.
Excellent organizational, communication, customer-service, and teamwork skills.
Ability to multitask.
Values and approach consistent with patient-centered care.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments.

Nice To Haves

Prior experience in a physician’s office, medical practice, hospital, or health system.
Electronic medical record (EMR) experience.
Working knowledge of Microsoft Office applications.

Responsibilities

Maintain appointment schedule templates, including alterations, deletions, and additions, and communicate schedule changes to appropriate staff and physicians/providers.
Coordinate check-in and front-desk operations; receive patients and verify or obtain required information and signatures in accordance with NEMG policies and procedures.
Answer office telephone calls, provide courteous assistance, take accurate and complete messages, and refer callers to appropriate personnel when necessary.
Complete required insurance pre-authorizations for upcoming diagnostic tests and procedures, and track referrals received by the practice.
Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
Perform daily administrative tasks, including retrieving messages from answering services and voicemail, retrieving and distributing faxes, filing, photocopying, and opening and sorting mail.
Forward phones to the answering service and notify the service of physicians’ on-call status.
Collect and reconcile co-payments and cash drawers, including cash, checks, and credit card payments, within Epic and in accordance with NEMG policies and procedures.
Contribute to individual, team, and department quality-improvement and evaluation activities; attend and actively participate in staff meetings.
Interact professionally and effectively with people of all ages and diverse backgrounds, identities, lifestyles, and abilities.
Coordinate efforts to obtain patient and family feedback and participate in interventions addressing identified needs.
Perform other related or additional tasks as requested by physicians or management, including cross-coverage as needed.
Assist with or perform chaperone duties for patient medical procedures as needed.