Amway Grand Plaza Public Area Cleaner - 3rd Shift

AHC Hospitality•Grand Rapids, MI

5d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, with team members providing exceptional experiences that delight guests. The Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown are part of this collection. This is a part-time, 3rd Shift position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more. The Third Shift Housekeeping Runner and Public Area Cleaner is an integral part of the Housekeeping team who collectively is responsible for delivering various requested guest room items to guests and associates throughout their shift as well as keeping assigned Public Areas of the hotel clean during Third Shift hours.

Requirements

Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
Ability to read and recognize room numbers
Ability to communicate effectively with guests and team members verbally or in written form
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
Able to lift 75lbs; push/pull carts of 150lbs.
Ability to be on feet 8 hours per day
Able to bend, twist, kneel, push and lift up to 50 pounds
Is required to use hands and fingers to handle or feel objects
Is required to frequently reach with hands and arms
Is occasionally required to sit and stoop; kneel, crouch, or crawl

Nice To Haves

Previous experience in hospitality is preferred, but not needed

Responsibilities

Greet guests immediately with friendly/sincere acknowledgement
Provide customer service to guests, including information about hotel services, activities and local attractions
Make sure that all requests are delivered in timely manner
Make sure that all items delivered to the guest rooms are clean and in working order
Check storerooms for availability of pack & plays, microwaves, fridges, fans, ozone machines, etc. and ensure they are in safe working condition
Reports maintenance deficiencies in order to maintain room in compliance with hotel standards
Replenishes linen and guest amenities
Assists co-workers as requested
Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs.
Display professional image at all times through appearance and conduct
Within position scope, ensure resort is in compliance with all federal, state and local laws, including OSHA
Uses the following Personal Protective Equipment (PPE): gloves and safety glasses, as needed
Report defective, damaged or lost PPE, or equipment that does not fit properly to management
Carries out reasonable requests of supervisor or management.
Always be careful not to make excessive noise in the guest room areas. You never know when you may disturb a guest, and this applies at any time during the day or night while you are on the floor.
All assigned public areas of the hotel are to be cleaned.
All tile floors are to be mopped, using wet floor signs for guest safety.
Public restrooms are to be cleaned and mopped.
Handle all duties according to hotel policies, procedures, internal rules and standards
Have knowledge about all emergency procedures and know how to act on them.
Report any unusual occurrences or requests to Housekeeping Leadership