PublicArea Attendant
Highgate Hotels•Bloomingdale, IL
•Onsite
About The Position
The Public Area Attendant maintains Highgate Hotel standards throughout assigned public spaces, including the lobby, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and other public areas. The role may also include special cleaning assignments and Room Attendant or House Attendant duties as needed.
Requirements
- High school diploma or equivalent.
- Must be able to stand for the entire shift.
- Must be able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must effectively communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Must listen to, understand, and clarify concerns raised by employees and guests.
- Must multitask and prioritize departmental functions to meet deadlines.
- Must understand and apply complex information and data from various sources to meet objectives.
- Must be effective in handling and solving problems.
Nice To Haves
- Experience in a hotel or related field preferred.
- Previous housekeeping experience highly preferred.
Responsibilities
- Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
- Use proper two-way radio etiquette when communicating with employees.
- Practice safe work habits to protect guests, fellow employees, and self.
- Handle lost-and-found items according to hotel standards.
- Turn in keys and assignment sheets to the Housekeeping Office at the end of the shift.
- Report maintenance issues to the Housekeeping Supervisor or Manager.
- Know correct guestroom cleaning procedures and assist with them when needed.
- Deliver clean linen to assigned sections when necessary.
- Pick up Room Attendants' dirty linen or trash as needed.
- Collect trash from service landings and dispose of it in outside dumpsters according to hotel procedures.
- Vacuum guest corridors.
- Keep hallways, public areas, and closets neat and organized.
- Maintain cleanliness and sanitation in public restrooms.
- Follow the schedule for project cleaning of public areas.
- Maintain stairwells to hotel standards.
- Keep ash urns clean and filled with sand.
- Ensure overall guest satisfaction.
- Attend required hotel meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling needs.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform, personal protective equipment, and nametag.
- Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
- Maximize productivity, identify problem areas, and assist in implementing solutions.
- Handle problems by anticipating, preventing, identifying, and solving them as necessary.
- Cross-train in other hotel-related areas.
- Maintain confidentiality of information and show initiative by anticipating guest or operational needs.
- Perform other duties requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
