Public Area Attendant ("Asistente de Area Publica")

Azul Hospitality • Phoenix, AZ

2d • Onsite

About The Position

The Public Area Attendant helps maintain a clean, welcoming hotel environment and ensures public areas meet the hotel’s cleanliness and presentation standards. The role includes cleaning indoor and outdoor shared spaces, maintaining public restrooms, completing deep-cleaning tasks and special projects, responding to guest inquiries and requests, and assisting with guest-room cleaning or request delivery when needed. The position requires regular attendance, compliance with hotel safety and security policies, and flexibility to work varying schedules based on hotel business needs. Attendance at scheduled training sessions and meetings is required. Staff must maintain a neat, clean, and well-groomed appearance according to Azul Hospitality standards.

Requirements

• High school diploma or equivalent education.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal and written communication skills and excellent customer-relations skills.
• Detail orientation and strong organizational and communication skills.
• Basic computer skills and basic computational ability.
• Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
• Self-driven ability to work independently, with strong issue-resolution and analytical skills and attention to detail.
• Ability to stand and maintain well-paced mobility for up to four hours at a time; maneuver between simultaneous tasks and move through limited spaces and hotel departments in a timely manner.
• Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
• Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, vision, and substantial finger, wrist, and hand movements.
• Ability to observe and distinguish product quality and detect signs of emergency situations using hearing, smell, taste, and vision.
• Regular attendance and ability to work varying schedules according to hotel business needs.

Nice To Haves

• Prior hotel experience preferred.

Responsibilities

• Clean public, storage, and administrative areas, including rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and the fitness center.
• Dust and polish furniture and fixtures; polish metalwork; vacuum, sweep, mop, shampoo carpets, wash windows, and clean or wax floors.
• Remove and dispose of trash, insects, and debris; empty ashtrays and carts of soiled linens.
• Perform deep-cleaning tasks and special projects, such as power washing sidewalks, blowing leaves, picking up property debris, and removing gum from sidewalks.
• Clean public restrooms and maintain them throughout the shift.
• Supply the cleaning cart with appropriate supplies for the shift and leave work areas clean when finished.
• Clean outdoor areas, including the porte cochere and other arrival areas, as well as staff break areas and administrative offices.
• Provide hotel information and respond to guest inquiries and requests; assist with guest requests and guest-room cleaning as needed.
• Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable duties assigned by managers or supervisors.
• Maintain regular attendance, attend scheduled training sessions and meetings, and comply with hotel rules and grooming standards.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive employee benefits package designed to support well-being.
• Career growth and advancement opportunities.
• Collaborative and supportive team culture.
• A workplace culture emphasizing trust, open communication, mutual respect, honesty, and accountability.
• Experience working with recognized hospitality brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED