PTH Information

Anne Arundel County Library • Annapolis, MD

7d

About The Position

Anne Arundel County Public Library is hiring a PTH Information employee to serve customers at multiple locations. The role responds to a wide variety of customer interests and requests, including technology assistance, print and electronic materials, employment-related navigation, information access, and library instruction. It also promotes library programs, events, and database services and supports partnerships involving public health initiatives, AACPL Foundation campaigns, community services, and literacy goals.

The employee works under the supervision of a member of the regular information staff and follows established guidelines. Account and circulation services are also provided on occasion. The position is scheduled on an as-needed, on-call basis for up to 10 hours per week, which are not guaranteed. Availability and flexibility are required, including weekday daytime hours, weekday evenings (excluding Friday), and Saturdays. The position may require working at least two Sundays per month when libraries are open on Sundays.

Requirements

• Graduation from an accredited four-year college or university with a bachelor's degree.
• Experience in customer service.
• Experience using computers and MS Windows.
• Knowledge and experience using the Internet as a research tool.
• Capacity to engage in ongoing learning of database and web-based search products and to seek authoritative, practical answers to meet customer needs.
• Availability and flexibility for an as-needed schedule, including weekday hours between 10 a.m. and 5 p.m., weekday evenings between 5 p.m. and 8 p.m. (excluding Friday), and Saturdays at least once or twice each month.
• May be required to work at least two Sundays per month when libraries are open on Sundays.

Responsibilities

• Respond to customer needs related to library services, technology assistance, print and electronic materials, employment-related navigation, information access, and library instruction.
• Promote library programs, events, and database services.
• Support partnerships related to public health initiatives, AACPL Foundation campaigns, community services, and literacy goals.
• Provide account and circulation services on occasion.
• Work under the supervision of regular information staff and follow established guidelines.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level