Information Operator

UCHealth•Colorado Springs, CO

2d•Onsite

About The Position

Operates UCHealth's central switchboard at UCHealth Memorial Hospital Central in Colorado Springs. The role answers and routes incoming calls; provides general information and customer service; communicates codes, alerts, drills, and other announcements; and supports hospital personnel, security, and facilities through paging and radio systems. The position also monitors security cameras and provides administrative support as needed. It requires critical thinking, decisive judgment, minimal supervision, and the ability to take appropriate action in a fast-paced environment.

Responsibilities

Receive and relay internal and external calls and provide general information and customer service assistance.
Maintain desk directories, on-call lists, reference guides, and other reference materials.
Provide administrative support as needed.
Operate the beeper and paging system to contact hospital personnel and the code team.
Provide radio support for security and facilities.
Communicate codes, alerts, drills, and other announcements according to established policies and protocols, including disaster management plans.
Monitor security cameras.
Use critical thinking and decisive judgment, work with minimal supervision, and take appropriate action in a fast-paced environment.

Benefits

Three-Year Incentive Bonus
Annual merit pay increases
Annual market reviews and base-pay adjustments as needed
Medical, dental, and vision coverage
24/7 mental health and well-being support for employees and dependents
Discounted gym memberships and fitness resources
Free Care.com membership
Voluntary benefits, including accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs
Paid time off (PTO)
Paid family and medical leave, including Colorado FAMLI
Leaves of absence
Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options
Employer-provided short-term and long-term disability coverage, with a buy-up option
403(b) retirement plan with employer matching contribution
Potential access to an additional 457(b) plan
Flexible spending accounts for health care and dependent day care
Health savings account when enrolled in a high-deductible medical plan
Access to academic degrees and certificate programs
Tuition, books, and fees paid up to 100% for specific educational degrees
Other qualifying education programs may receive up to $10,000 per year prepaid or up to $5,250 per year in tuition reimbursement
Access to LinkedIn Learning and internal professional development opportunities
Free assistance navigating Public Service Loan Forgiveness and submitting federal student loans for forgiveness