PTH Information

Anne Arundel County Library • Brooklyn Park, MD

7d • $21 - $26

About The Position

Anne Arundel County Public Library seeks a PTH Information employee to respond to a wide variety of customer interests in library services and fulfill requests for technology assistance, print and electronic materials, employment-related navigation, information access, and library instruction. The role also promotes programs, events, and exclusive database services, and supports partnerships related to public health initiatives, AACPL Foundation campaigns, community services, and literacy goals. Account and circulation services are provided on occasion. Work follows established guidelines and is performed under the supervision of a member of the regular information staff.

This is an as-needed, on-call position at multiple locations, with up to 10 hours per week, not guaranteed. Availability and flexibility are required: applicants must have good availability on weekdays between 10 a.m. and 5 p.m., weekday evenings other than Friday between 5 p.m. and 8 p.m., and Saturdays at least once or twice each month. The position may require working at least two Sundays per month during periods when libraries are open on Sundays.

Requirements

• Graduation from an accredited four-year college or university with a bachelor's degree awarded.
• Experience in customer service.
• Experience using computers and MS Windows.
• Knowledge and experience using the Internet as a research tool.
• Capacity to engage in ongoing learning of database and web-based search products while seeking authoritative, practical answers to meet customer needs.
• Good availability on weekdays between 10 a.m. and 5 p.m., weekday evenings other than Friday between 5 p.m. and 8 p.m., and Saturdays at least once or twice each month.
• Availability to work at least two Sundays per month when required during periods when libraries are open on Sundays.

Responsibilities

• Respond to customer interests in library services and requests for technology assistance.
• Help customers access print and electronic materials, employment-related navigation, information, and library instruction.
• Promote library programs, events, and exclusive database services.
• Support partnerships related to public health initiatives, AACPL Foundation campaigns, community services, and literacy goals.
• Provide account and circulation services on occasion.

What This Job Offers

• Job Type: Part-time