PTC Systems Engineer 2

Metra • Chicago, IL

1d

About The Position

The PTC Systems Engineer 2 supports the long-term operation of Metra’s Positive Train Control (PTC) system. Reporting to the Manager, PTC Engineering, the role troubleshoots and monitors the system, conducts Tier 2 analysis of PTC events and issues, responds to end-user calls, and documents events and issues in the PTC ticketing system. The position supports users and personnel working with onboard train equipment and wayside software and equipment, and contributes to improved system performance and reduced delays through root cause analysis, recommendations, and coordination with other departments. The position is subject to random drug and/or alcohol testing. A valid driver’s license must be maintained, and the employee must be able to operate a vehicle. Flexible hours, including early mornings, late afternoons, evenings, or weekends, may be required, along with occasional holidays.

Requirements

• Bachelor’s degree, or an equivalent combination of education and experience totaling four years in Information Technology or Engineering, with an emphasis on system testing, maintenance, or root cause analysis.
• Four years of experience in a technical help desk, end-user support facility, Tier 2 support, or root cause analysis of digital components and systems.
• Good knowledge of software, computers, operating systems (Red Hat Enterprise Linux and Microsoft), data communications transports, data security, and networking technologies.
• Good knowledge of the root cause analysis process.
• Good verbal and written communication skills.
• Good problem-solving, analytical, and organizational skills.
• Skill navigating enterprise applications.
• Proficiency in Microsoft 365.
• Ability to work well with employees at all organizational levels and with contractors.
• Ability to apply analytical decision-making principles to resolve systems problems.
• Ability to work in a fast-paced environment.
• Must possess and maintain a valid driver’s license and be able to operate a vehicle.
• Ability to stand, walk, and/or sit for extended periods.
• Must be available to work flexible hours in early mornings, late afternoons, evenings, or weekends, and be willing to work occasional holidays.

Nice To Haves

• Experience working in the transportation industry.

Responsibilities

• Provide support to personnel experiencing system issues, including initializing equipment onboard trains, installing wayside software and equipment, and creating bulletins and train IDs.
• Analyze situations, events, and system issues and document them clearly, concisely, and accurately.
• Perform root cause analysis of events and issues and recommend ways to prevent future occurrences.
• Work with other departments to improve operational support, troubleshooting methodologies, and documentation processes to decrease delays and increase system performance.
• Use configuration management and quality assurance best practices in maintaining the system.
• Respond to end-user calls and document events and issues in the PTC ticketing system.
• Monitor and troubleshoot the PTC system and conduct Tier 2 analysis of PTC events and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level