Systems Engineer 2

Oracle•Annapolis Junction, MD

12h

About The Position

The Systems Engineer 2 supports the installation, configuration, administration, maintenance, security, and performance of systems and infrastructure. The role maintains operating systems, assists with middleware and internal applications, performs basic performance and capacity analysis, installs and configures servers and cloud infrastructure, and supports hardware maintenance and identity and access management. It also monitors batch processing, service and infrastructure dashboards, system logs, and ticket queues; applies patches; and contributes to system and security improvements. The position supports incident management and technical troubleshooting, standard backup, restore, and disaster recovery processes, and disaster recovery drills. It collaborates with development, cloud engineering, product engineering, IT, DevOps, and Site Reliability Engineering teams as needed. The role also communicates technical information, maintains and quality-checks technical documentation, and helps prepare system performance and incident reports. The Systems Engineer 2 tracks work and timelines, collaborates with colleagues and stakeholders, troubleshoots issues and escalates them when necessary, and develops skills through feedback, training, and knowledge sharing. It may also provide cloud infrastructure and automation support, including CI/CD pipeline implementation, patching, and version upgrades, with guidance.

Responsibilities

Maintain operating systems and assist with middleware administration and internal application deployment, maintenance, and operation.
Perform regular system administration, basic performance trend analysis, and server capacity analysis; develop working knowledge of application monitoring tools.
Install and configure servers, cloud infrastructure, software, and environments; perform system configurations and backups with minimal guidance.
Support hardware maintenance, auditing, installation, and provisioning.
Administer access privileges in identity and access management systems and assist with monitoring and reporting user activity.
Monitor batch processes, escalate issues, and configure batch jobs, job streams, dependencies, and performance reporting with some guidance.
Follow procedures to secure compute and storage devices; monitor service and infrastructure dashboards and identify anomalies.
Implement monthly, quarterly, or hotfix patches as assigned, and implement system enhancements to improve performance, reliability, and security with guidance.
Support the end-to-end incident management lifecycle, participate in incident reviews as appropriate, and work with cross-functional teams on incidents, risks, and migrations.
Monitor production system error logs and ticket queues; resolve standard customer system issues and document technical solutions.
Perform standard backup, restore, and disaster recovery processes as knowledge develops; participate in disaster recovery drills and support disaster recovery solutions.
Communicate technical information to technical and nontechnical personnel and, as appropriate, serve as a technical liaison on selected projects and activities.
Maintain and quality-check documentation, including ticket updates, code contributions, infrastructure, configurations, processes, and procedures; help generate weekly and monthly system performance and incident reports.
As needed, collaborate with DevOps and SRE teams on large-scale infrastructure support, implement CI/CD pipelines with guidance, and perform cloud infrastructure patching and version upgrades.
Troubleshoot standard issues with automation tools, agents, and connectivity to third-party applications; provide cloud technology support as needed.
Track timelines, complete work in alignment with project requirements, and adjust priorities as resources or timelines change.
Collaborate with the team, build partnerships based on stakeholder and customer needs, and listen and ask questions to support shared objectives.
Identify and address issues, escalate problems to senior staff when needed, and review information from multiple sources to troubleshoot errors.
Pursue learning and skill development, use feedback and training to improve, and participate in knowledge sharing.
Implement directed process, protocol, and workflow updates and contribute ideas for future process improvements.