PT Service Manager

My Melrose•Alice, TX

20d•Onsite

About The Position

The PT Service Manager is a member of store management who provides customers with quality team service and maintains clean, organized surroundings in accordance with company standards and instructions. While in charge, the manager shares responsibility and accountability for store sales performance, staff productivity, loss prevention, merchandising, safety, and operating functions. The role requires supervising and directing store activities, coordinating staffing, training employees, organizing workflows, meeting deadlines, and following company policies and directives. The position involves extensive standing and walking, a full range of body movements, occasional lifting of up to 50 pounds, working under stressful conditions, and occasional extended hours. Qualifications vary by store tier and include minimum age and education-status requirements.

Requirements

At least 3 months of supervisory experience (such as key carrier, shift lead, or team lead) in a similar retail environment, or at least 6 weeks of experience as a sales/cashier at Melrose.
For promotion of a sales/cashier or shoe associate with less than 45 days of employment at Melrose: at least 2 months of verifiable prior supervisory experience; a promotion request form must be completed and submitted to HR.
For Bronze and Silver stores: at least 18 years old; if still in high school, must be a senior.
For Gold and Platinum stores: at least 18 years old and out of high school.
Ability to exercise good judgment and initiative in supervising and directing store activities.
Ability to meet deadlines, organize work, communicate effectively, coordinate staffing, and direct and train employees.
Ability to work cooperatively and professionally, maintain confidences and effective working relationships, and follow written and verbal directives.
Ability to learn and correctly use equipment and follow policies and procedures.
Ability to recognize urgent situations.
Physical ability to walk, sit, crouch, stoop, kneel, squat, twist, stretch, push, pull, and perform eye-hand coordination tasks.
Ability to stand and walk extensively and occasionally lift up to 50 pounds.
Ability to work under stressful conditions and occasional extended hours.

Responsibilities

Provide customers with quality team service and maintain clean, organized surroundings in accordance with company standards and instructions.
Share responsibility and accountability for sales performance, staff productivity, loss prevention, merchandising, safety, and store operating functions while in charge.
Supervise and direct store activities using good judgment and initiative.
Maintain urgency and meet deadlines imposed by corporate office and store management while delivering quality team service.
Organize work to maintain a smooth workflow.
Communicate effectively and coordinate staffing schedules to ensure team service.
Direct and train employees.
Follow written and verbal directives and assignments, maintain professional working relationships, and keep confidences.
Learn and understand the accurate use of equipment and company policies and procedures.
Recognize urgent situations.