PT Facility Manager

Centers•Palatine, IL

4d•$17 - $18

About The Position

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. Its customized management approach is supported by site staff and a centralized administrative team. CENTERS provides management services for 14 clients. The PT Facility Manager oversees daily on-site operations of the Health and Recreation Center and supports the mission and success of Campus Recreation. The position supervises part-time staff, provides frontline customer service, processes transactions, monitors facility activity, and helps ensure a welcoming, safe, compliant, and well-maintained environment. The role also supports facility opening and closing, programs, rentals, events, emergency response, reporting, and coordination with campus partners. Additional duties and administrative projects may be assigned.

Requirements

Dependability, flexibility, leadership, resilience, and the ability to manage multiple priorities in a fast-paced environment with frequent interruptions.
Ability to work effectively independently and collaboratively in a diverse and inclusive environment.
Positive attitude and willingness to accept and improve upon constructive feedback from supervisors and professional staff.
Dependability in arriving on time and being prepared for assigned shifts.
Ability to work flexible hours.
Ability to operate a computer and membership software.
Ability to obtain CPR/AED/First Aid certification before working.
Ability to assist with equipment moving and event setups requiring lifting more than 55 pounds.
Ability to complete required cleaning and organization of fitness equipment.

Responsibilities

Oversee daily on-site operations of the Health and Recreation Center, including facility management, program operations, customer service, and compliance with departmental policies and procedures.
Support Campus Recreation's mission, values, and success by promoting a welcoming, inclusive, and professional environment for members, guests, participants, and staff.
Supervise, lead, and delegate responsibilities to part-time staff; provide mentorship, performance feedback, training, and support; and ensure appropriate staffing and shift coverage.
Provide frontline customer service to members, guests, and visitors regarding questions, concerns, facility access, memberships, programs, rentals, and other services.
Process memberships, sales, locker and equipment rentals, programs, and other transactions using membership and facility management software; troubleshoot system issues and escalate concerns as needed.
Monitor facility activity and program areas and enforce policies, procedures, access requirements, safety standards, and risk-management protocols.
Use critical thinking and sound judgment to resolve patron concerns, operational issues, and unexpected situations, communicating effectively with professional staff and campus partners.
Inspect and maintain facility cleanliness, safety, and readiness; complete general and assigned cleaning duties; comply with PPE standards; and coordinate maintenance or custodial needs.
Assist with daily opening and closing procedures, facility setup and breakdown, rentals, programs, special events, and external events.
Respond to medical and non-medical emergencies according to training and established Emergency Action Plans; complete required incident reports and documentation.
Maintain accurate daily logs, reports, checklists, and administrative records, and communicate operational issues promptly to appropriate staff.
Coordinate with campus facilities management and police, custodial staff, building partners, and other stakeholders to support facility operations and events.
Attend and actively participate in required staff meetings, trainings, and professional development opportunities.
Represent Harper College, CENTERS, and the Department of Campus Recreation professionally, and perform additional duties and administrative projects as assigned.