Psychology Clinic Office Coordinator | College of Arts & Sciences, Psychology (Pullman, WA)

Washington State University • Pullman, WA

1d • $3,827 - $6,708 • Onsite

About The Position

Washington State University's College of Arts & Sciences Psychology Department is now accepting applications for a Psychology Clinic Office Coordinator. The successful candidate will begin as either a Program Specialist 2 or Program Specialist 3, depending on finalist level of experience and duties formally assigned. As the Psychology Clinic Office Coordinator, you will be the primary point of contact for students, supervisors, and clients. You will be responsible for coordinating and managing the daily operations of the WSU Psychology Clinic.

Requirements

• Bachelor’s degree or equivalent education/experience (for Program Specialist 2).
• A Bachelor’s degree and two years of experience including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government OR equivalent education/experience (for Program Specialist 3).
• Experience providing customer service in a medical/counseling/clinical psychology clinic setting, or equivalent experience.
• Experience with invoice billing and accounts receivable.
• Experience with confidential records.
• WSU Ethics Training (to be completed within 3 weeks of hire).
• WSU CITI Training (to be completed within 3 weeks of hire).
• WSU HIPAA Training (to be completed within 3 weeks of hire).

Nice To Haves

• Experience and working knowledge with the Health Insurance Portability and Accountability Act (HIPAA).
• Experience with Titanium Electronic Billing System.
• Experience with understanding contracts.
• Experience working with or training graduate students/psychology interns.
• Experience in a University setting.

Responsibilities

• Assist in the development, implementation, and maintenance of policies and procedures to ensure privacy, confidentiality, and regulatory compliance, including HIPAA requirements.
• Facilitate HIPAA training and guidance to clinic staff and support ongoing compliance initiatives.
• Act as the primary liaison for clinic contracts and partnerships with internal and external agencies.
• Function as the honest broker for the IRB-approved Clinic Archival Research Database, ensuring adherence to research protocols and confidentiality standards.
• Field incoming phone calls, schedule appointments, greet clients, and provide information regarding clinic services and procedures.
• Maintain the clinic website, manage till cash and office supplies purchasing, and work with facilities and IT services when needed.
• Counsel clients regarding financial responsibilities, billing practices and manage the online payment system (Touchnet).
• Process client billing transactions and maintain accurate financial records.
• Maintain client files for completeness and compliance with clinic policies, HIPAA regulations, and requirements.
• Conduct monthly and annual audits of client accounts to ensure billing accuracy and account reconciliation.
• Run annual reports for Security Risk Assessment, Accounts Receivable reports, PCI assessments, Service Center applications, and cost review.
• Facilitate student and staff onboarding, training, and system access.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level