Psychiatric Unit Support Coordinator (Adult General Psych), Day Shift, Behavioral Health

Adventist HealthCare•Rockville, MD

52d•$19 - $25•Onsite

About The Position

Adventist HealthCare Shady Grove Medical Center is seeking an experienced Psychiatric Unit Support Coordinator to join their Behavioral Health team. This role is crucial in extending God’s care through physical, mental, and spiritual healing by ensuring the efficient functioning of the psychiatric unit and providing exceptional support to patients and staff.

Requirements

High School Diploma or GED
Basic knowledge of medical terminology required
Strong communication, organizational, and customer service experience required
Ability to prioritize effectively required
Crisis Prevention Institute Certification required
Active American Heart Association Basic Life Support (BLS) certification required

Nice To Haves

1-2 years of experience in a healthcare setting (preferred)

Responsibilities

Communicates (in-person or on the telephone) with both internal and external customers in a manner consistent with AHC Values/Standards of Behavior.
Provides exceptional customer service, acknowledging patient and visitor concerns, maintaining tactfulness and flexibility during stressful situations, and utilize chain of command as appropriate. Demonstrate appropriate de-escalation techniques as per training.
Stays knowledgeable and precise in coordination of services.
Provides resources needed for department to function efficiently.
Seeks proactive solutions in problem solving.
Participates in improving work flow, patient throughput, and communication between units.
Participates in supply chain management and equipment maintenance process.
Escorts patients off unit to emergency department, cafeteria, gymnasium, courtyard/outside activities, or off campus appointments as needed/ordered. Assists with visitation per policy and as assigned.
Rounds on patients, at minimum, every 15 minutes as assigned on assignment sheet and documents according to policy.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support