Health Unit Coordinator | Behavioral Health Senior Unit

Avera•Sioux Falls, SD

5d•Onsite

About The Position

The Health Unit Coordinator performs diverse clerical and reception support duties for a behavioral health unit or department and may assist with patient care needs. The role serves as a resource for patients, families, and healthcare staff by providing customer service, greeting and directing visitors, answering inquiries, and assisting as needed. The position is at Avera Behavioral Health Center in Sioux Falls and works Monday through Friday from 9:00 a.m. to 5:30 p.m. The listed pay range is $18.00–$23.50 per hour, with the actual rate dependent on experience. The coordinator communicates messages and instructions clearly and promptly, handles phone and paging-system communications, and assists visitors, including providing direction during emergencies. The role also supports unit organization and supplies, patient admission and registration, forms, charts, order entry, appointment scheduling, patient education materials, and transfer or discharge paperwork. The coordinator may assist RN, LPN, and Patient Care Tech staff with appropriate patient care needs. The role requires the ability to perform its essential functions, including adequate visual acuity and effective communication, hearing, and speech discrimination. Reasonable accommodations may be made when they do not cause undue hardship to the employer. Employees are expected to uphold Avera’s mission, values, CARE standards, confidentiality, teamwork, and applicable safety requirements.

Requirements

High school diploma or GED equivalent.
Ability to work the specified hours.
Ability to perform essential job functions satisfactorily, including adequate visual acuity and the ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
Commitment to Avera’s mission, vision, core values, and social principles; promote compassion, hospitality, and stewardship; uphold CARE standards; maintain confidentiality; and work effectively in a team environment.

Nice To Haves

Related experience in a healthcare setting.

Responsibilities

Provide customer service to patients, families, and healthcare staff; greet visitors, answer inquiries, direct people, and assist them.
Use appropriate reception etiquette when answering telephones, working at the nurses’ desk, using the paging system, making announcements, and assisting visitors.
Assist with providing direction during emergencies.
Communicate messages, explanations, and instructions clearly, accurately, and promptly to members of the healthcare team.
Keep the work area clean and organized; assist with or take responsibility for setting up and restocking rooms, ordering supplies, and cleaning.
Enter patient admission and registration information accurately; assist with required forms, chart preparation, order entry, appointment scheduling, and obtaining or distributing patient education materials as directed.
Assist with transfer and discharge paperwork and communicate necessary information to receiving departments or facilities.
Assist RN, LPN, and Patient Care Tech staff with patient care needs as requested and appropriate to the unit or department.
Maintain confidentiality and work effectively with team members to coordinate workflow and support a productive, efficient environment.
Comply with applicable safety principles, laws, regulations, and standards, including those associated with CMS, The Joint Commission, DHHS, and OSHA.