Psychiatric Program Coordinator

Northeast Kingdom Human Services•Derby, VT

23h•Onsite

About The Position

Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization dedicated to promoting a high-quality, comprehensive community mental health program in Vermont's Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives. NKHS is a Designated Agency contracted with the State of Vermont to provide services for adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges across Caledonia, Essex, and Orleans counties. We offer a wide range of programs for individuals of all ages, including case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school-based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 community members, helping them overcome challenges and achieve health in mind, body, and spirit. The Psychiatric Program Coordinator role provides operational, administrative, care coordination, and clinical support for Psychiatric Services. This position acts as a central liaison among the Medical Director, psychiatric providers, clients, nursing and support staff, pharmacies, primary care offices, referral sources, and community partners. The coordinator is responsible for managing daily program operations and ensuring timely access to psychiatric care.

Requirements

High school diploma or equivalent
Minimum two years of relevant healthcare, behavioral health, medical office, administrative, or comparable experience
Strong organizational, communication, computer, and electronic documentation skills
Demonstrated ability to independently prioritize multiple responsibilities while working effectively within an interdisciplinary team

Nice To Haves

LNA/CNA credential, Medical Assistant training/certification, or equivalent healthcare experience
Outpatient psychiatry, behavioral health, primary care, or other healthcare experience
Familiarity with psychiatric program operations, medication refills, prior authorizations, pharmacies, insurance processes, laboratory coordination, and electronic medical records
Previous leadership, training, or program coordination experience

Responsibilities

Coordinate day-to-day Psychiatric Services operations, including caseload and program-capacity monitoring, meetings, audits, reports, and other program activities.
Assist with development and implementation of workflows, policies, and procedures; coordinate provider onboarding, transitions, and departures; identify operational barriers and collaborate with leadership to improve program efficiency.
Coordinate psychiatric referrals.
Serve as a liaison with primary care practices, pharmacies, hospitals, laboratories, and community partners.
Obtain and facilitate authorized exchange of records, laboratory results, releases, medication information, and other documentation necessary for continuity and transitions of care.
Monitor the medication refill line; communicate with clients, pharmacies, providers, nursing staff, and insurers; and route requests appropriately.
Complete and track medication prior authorizations, submit supporting documentation, follow up on delayed or denied requests, verify pharmacy and insurance information, and assist with medication-access barriers.
Document medication-related activities and escalate adverse effects, discrepancies, safety concerns, early refill requests, and other matters requiring clinical judgment to licensed clinical staff.
Obtain and document vital signs and complete assigned screenings, questionnaires, and other clinical support activities.
Prepare charts, coordinate laboratory orders and results as directed, track outstanding laboratory work, and assist with treatment plans, client signatures, clinical forms, and other medical documentation.
Maintain accurate and timely documentation in the electronic medical record and other agency systems.
Support program audits, quality improvement activities, tracking systems, and compliance with established workflows.
Provide day-to-day workflow coordination and administrative guidance to designated psychiatric support staff.
Assist with staff orientation and training, promote consistent program procedures, serve as a resource for established workflows, and communicate operational or performance concerns to appropriate leadership.
Provide cross-coverage and operational support as needed to maintain continuity of Psychiatric Services.