Psychiatric Nurse Team Lead, Registered Nurse / RN -- Compassionate Urgent Care

MONARCH • Raleigh, NC

7d

About The Position

The Psychiatric Nurse Team Lead supports the Program Director in overseeing clinical operations at the Behavioral Health Urgent Care (BHUC). The role serves as the tactical point person for care when the Program Director is not on site and helps ensure customers receive a high-quality experience across waiting-room, phone, and treatment interactions. The position includes triage and nursing assessments, support for program efficiency, communication about operational and educational needs, incident reporting, maintaining required training, and assisting with emergency and crisis situations. Driving and travel may be required.

The position is scheduled for 24 hours per week: Friday from 12 p.m. to 8 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m. The stated pay range minimum is $76,960. Benefits and perks may vary by role, employment type, and location; eligible employees may have access to health coverage, retirement plans, and professional development support.

Requirements

• Associate degree in Nursing.
• Registered Nurse (RN) certification from a State Board of Nursing.
• At least 3 years of experience in a crisis management setting or service providing crisis response.
• At least 1 year of experience with children, youth, or adolescents in a crisis setting.

Responsibilities

• Ensure customers receive a high-quality customer experience from BHUC staff in the waiting room, over the phone, and during treatment.
• Serve as the tactical point person for the care of people supported when the Program Director is not present on site.
• Assist the Program Director in monitoring customer wait times and satisfaction, and support team members to promote program efficiency and effectiveness.
• Complete triage assessments of individuals presenting to the BHUC for services.
• Complete nursing assessments for individuals seeking BHUC services.
• Communicate operational and educational needs of the program to the Program Director.
• Complete incident reports for situations that occur during assigned shifts.
• Maintain trainings as required and requested.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Comply with agency policies and procedures.
• Perform other relevant responsibilities and duties assigned by a supervisor.
• Drive and travel when required.

Benefits

• Eligible employees may have access to comprehensive health coverage.
• Eligible employees may have access to retirement plans.
• Eligible employees may have access to professional development support.
• The company describes its total rewards package as competitive and flexible, with customizable benefits and perks tailored to role, employment type, and location.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree