Psychiatric Hospital Security Officer (Security)

United Security•Cranston, RI

About The Position

United Security, Inc. is seeking high-level security officers for a locked hospital campus. Officers help maintain a secure and safe environment while providing courteous, professional assistance to patients, visitors, client employees, and clients. Duties include patrols, access control, responding to safety concerns, managing crisis situations, verbal de-escalation, and performing patient restraints when required. The role requires clear verbal and written communication, detailed reporting, sound judgment, and the ability to work effectively with a team in a fast-paced environment. Shifts are 2nd shift (3 p.m.–11 p.m.) and 3rd shift (11 p.m.–7 a.m.); weekends are required. Pay is $27.14 per hour.

Requirements

Hospital or concierge security experience is required.
High school diploma or GED.
Excellent verbal and written communication skills, including the ability to produce detailed incident reports.
Strong customer service skills.
Ability to speak clearly and concisely.
Ability to keep a neat and organized workstation.
Ability to sit or stand for long periods and conduct frequent foot patrols.
Ability to work as part of a team and maintain the highest ethical and professional standards.
Ability to multitask and self-manage in a fast-paced, dynamic environment.
Availability for 2nd or 3rd shift work and weekends.

Nice To Haves

Prior law enforcement, military, or corrections experience.
Customer service experience.

Responsibilities

Patrol buildings and grounds, including designated areas on foot, to help ensure the campus is secure and safe.
Observe for conditions that may create security concerns or safety hazards; identify leaks and spills and inspect doors and locks.
Maintain access control and monitor entrances and exits.
Assist in managing crisis situations involving aggressive behavior from patients or visitors, using conflict-resolution and verbal de-escalation techniques.
Perform patient restraints when required.
Interact courteously and professionally with patients and visitors, providing assistance and directions when needed.
Provide high-level customer service to clients, client employees, visitors, and patients.
Follow applicable rules, regulations, policies, and orders; enforce hospital rules and regulations to maintain a safe and respectful environment.
Complete daily activity reports and incident reports when necessary.
Maintain a positive image through professional dress and decorum.