PSR/Technologist Aide

RadNet • Baltimore, MD

9d

About The Position

As a Patient Service Representative/Technologist Aide, you will join a dedicated team focused on providing quality, accessible patient care and a positive healthcare experience. The role combines patient service and administrative tasks in a clinical setting, including greeting and registering patients, handling appointment scheduling, collecting payments, and ensuring patient information and documentation are complete and accurate. The position also requires safeguarding patient health information, property, and on-site medications, while maintaining professional and respectful relationships with patients, families, coworkers, and the public.

Requirements

• High school diploma.
• One year of previous medical office experience.
• Intermediate computer skills.
• BLS certification required.
• Passion for patient care, sound judgment, and the ability to remain professional in all situations.
• Effective professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Structured approach to work, ability to understand complex problems, and ability to prioritize in a fast-paced environment.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office work experience.

Responsibilities

• Greet and register patients, collect copayments, verify patient information, and notify team members when patients arrive.
• Communicate appointment delays promptly and offer rescheduling to support timely and effective patient care.
• Obtain insurance authorizations and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Schedule, reschedule, and cancel appointments for new and current patients; confirm appointments and notify staff of changes as needed.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information maintained on site or in patient portals.
• Respond to the needs of others with professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any company imaging center for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED