PSR Associate

CNS Healthcare Careers • Detroit, MI

5d

About The Position

The PSR Associate supports adults experiencing mental health symptoms by providing direct rehabilitative services and helping foster recovery, hope, purpose, connection, and opportunity. The role contributes to a welcoming and fulfilling Clubhouse workday by engaging members in meaningful activities aligned with MDHHS guidelines and Clubhouse International Standards for psychosocial rehabilitation. Associates support daily Clubhouse operations and work alongside members to promote participation, community, and Clubhouse culture.

Requirements

• High school diploma or equivalent.
• At least one year of experience working with adults with serious mental illness.
• Valid Michigan driver’s license and a good driving record.
• Access to transportation or an automobile, with current auto insurance.
• Basic understanding of psychosocial rehabilitation principles.
• Understanding of the Michigan Mental Health Code and Recipient Rights.
• Excellent customer service orientation and ability to interact effectively with agency personnel, outside customers, and community groups.
• Proficiency in MS Office and ability to navigate electronic medical records.

Nice To Haves

• Some college-level courses are preferred.

Responsibilities

• Participate as part of a treatment and rehabilitation team to support effective program operations and service delivery.
• Work collaboratively in Clubhouse units, including Food Service, Janitorial, Clerical, Employment, Transportation, and Member Services, during the work-ordered day.
• Partner one-to-one with members in meaningful work and provide coverage at Transitional Employment sites when a member is unavailable.
• Identify and facilitate work opportunities for members within the Clubhouse.
• Provide transportation to members as needed.
• Follow Clubhouse International Standards, including participating in weekend and holiday programming as required.
• Maintain working knowledge of the Michigan Mental Health Code and Recipient Rights.
• Uphold professional boundaries and consumer confidentiality.
• Complete required documentation accurately and within established timelines.
• Work effectively independently and as part of a team, and seek direction when needed.
• Provide strong customer service to members, staff, partner providers, Home Operators, and community groups; model customer service expectations.
• Assist the Clubhouse Supervisor and PSR Generalists with assigned special projects and additional duties.
• Use de-escalation skills to respond appropriately to confrontational, antagonistic, or hostile behavior.
• Participate in required staff development and mandatory CNS educational programs.
• Demonstrate competency in key dimensions for the classification, as defined by agency standards.
• Maintain proficiency in MS Office (Word, Excel, PowerPoint, and Outlook) and navigate electronic medical records effectively.
• Rotate with staff for evening and Saturday programs and designated holiday shifts.

Benefits

• Comprehensive medical insurance options.
• Employer-paid dental, vision, life, and short-term disability insurance.
• Retirement program with a company default contribution and matching.
• PTO starting at 18 days annually.
• 16 paid holidays, including 3 floating holidays.
• Paid parental leave.
• Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness (PSLF) and HRSA programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED