PSC Manager - Towson, MD

Natera

1d • Onsite

About The Position

The PSC Manager serves patients by identifying appropriate blood collection methods, preparing specimens for laboratory testing, and performing screening procedures. The role also manages operations for the designated patient service center and oversees Natera’s phlebotomy program at that location. Depending on growth and patient volume, the position may oversee additional phlebotomists. This position is located in Towson, Maryland, and is not remote. A phlebotomy license must be submitted with the application if required by the candidate’s state.

The manager supports specimen collection and integrity, quality control, patient service center equipment and vendors, scheduling, and communication about blood-draw status. The position may include onboarding, training, and retraining phlebotomists as needed. It involves regular access to protected health information in paper and electronic form. The role may require reimbursable travel to stock supplies and lifting supplies weighing up to 50 pounds. The employee must complete HIPAA/PHI privacy, general policies and procedure compliance, and security training as soon as possible and no later than 30 days after hire, and maintain current Natera training status.

Requirements

• At least 5 years of phlebotomy experience.
• At least 5 years of high-level customer care experience.
• High school diploma or equivalent.
• Phlebotomy license if required by the candidate’s state; the license must be submitted with the application.
• Ability to follow professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• General understanding of mobile phlebotomy and phlebotomy services.
• Excellent communication skills.
• Ability to work with cross-functional teams.
• Ability to learn and use online tools for program management.
• Ability to lift supplies weighing up to 50 pounds.
• Ability to work with protected health information in paper and electronic forms.

Nice To Haves

• Experience managing or supervising phlebotomy operations and teams.
• Bachelor of Science or Bachelor of Arts degree.
• Phlebotomy certification or equivalent, except where state regulations mandate it.
• Previous financial and budgetary experience.
• Bilingual language skills.

Responsibilities

• Verify test requisitions against orders and requisition documentation, and bring discrepancies to product management leadership.
• Verify patient identity by reviewing patient identification.
• Collect blood specimens by venipuncture and finger sticks.
• Maintain specimen integrity using aseptic technique, Natera procedures, and isolation procedures.
• Track collected specimens by initialing, dating, and recording collection times, and maintain daily collection tallies in Natera’s system.
• Maintain quality results by following procedures and testing schedules, recording results in the quality-control log, identifying and reporting needed changes, and reporting KPIs to product management leadership biweekly.
• Maintain a safe, secure, and healthy work environment and comply with applicable standards, procedures, and legal regulations.
• Resolve unusual test orders by contacting the appropriate physician, pathologist, nursing station, or reference laboratory; refer unresolved orders to the originator for clarification and notify the internal Natera team.
• Maintain job knowledge through educational opportunities, professional publications, professional networks, and professional organizations.
• Report SPI, CAPA, or NCR issues to Natera product management leadership.
• Assist with managing phlebotomy equipment used to establish and operate the patient service center.
• Assist with managing patient service center vendors.
• Monitor distribution and claiming of blood draws, customer feedback, and draw statuses as part of phlebotomy program management.
• Manage small escalations and scheduling issues, and ensure ongoing communication about draw status.
• Provide general phlebotomy knowledge for the patient service center location in accordance with state regulations.
• Onboard, train, or retrain phlebotomists as needed to support increases in volume.
• Complete required privacy, compliance, and security training within the stated timeframe and maintain current Natera training status.
• Take ownership of requests and identify opportunities to add value to Natera’s phlebotomy work.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED