PSC Manager - Towson, MD

Natera • Towson, MD

18h • Onsite

About The Position

The PSC Manager serves patients by identifying appropriate blood-draw methods, preparing specimens for laboratory testing, and performing screening procedures. The role also manages operations at a designated patient service center and oversees Natera’s phlebotomy program at that location. Depending on growth and patient-volume needs, the position may oversee additional phlebotomists. The role handles protected health information (PHI) in paper and electronic forms and requires completion of HIPAA/PHI privacy, general policies and procedure compliance, and security training within the first 30 days of hire. A phlebotomy license must be submitted with the application if required by the applicant’s state.

Requirements

• At least 5 years of phlebotomy experience.
• At least 5 years of high-level customer care experience.
• High school diploma or equivalent.
• Phlebotomy license submitted with the application when required by state regulations.
• Ability to adhere to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• General understanding of mobile phlebotomy and general phlebotomy services.
• Excellent communication skills.
• Ability to work with cross-functional teams.
• Ability to learn and use online tools for effective program management.
• Ability to complete required HIPAA/PHI privacy, general policies and procedure compliance, and security training within the first 30 days of hire.
• Ability to lift up to 50 pounds of supplies may be required.

Nice To Haves

• Experience managing or supervising phlebotomy operations and teams.
• Bachelor of Science or Bachelor of Arts degree.
• Phlebotomy certification or equivalent, except where state regulations mandate it.
• Previous financial and budgetary experience.
• Bilingual language skills.

Responsibilities

• Verify test requisitions against orders and supporting documentation, and bring discrepancies to product management leadership.
• Verify patient identity using identification documents.
• Collect blood specimens through venipunctures and finger sticks.
• Maintain specimen integrity through aseptic technique, adherence to Natera procedures, and observance of isolation procedures.
• Track collected specimens by recording initials, dates, collection times, and daily collection tallies in Natera’s system.
• Maintain quality results by following procedures and testing schedules, recording quality-control results, identifying and reporting needed changes, and reporting KPIs to product management leadership biweekly.
• Maintain a safe, secure, and healthy work environment and comply with applicable procedures and legal regulations.
• Resolve unusual test orders by contacting the appropriate physician, pathologist, nursing station, or reference laboratory; refer unresolved orders to the originator for clarification and notify the internal Natera team.
• Report SPI, CAPA, or NCR issues to Natera product management leadership.
• Maintain professional knowledge through education, publications, professional networks, and organizations.
• Manage phlebotomy equipment associated with establishing and operating the patient service center.
• Travel as needed to stock supplies; travel may be reimbursable.
• Onboard, train, or retrain phlebotomists as needed to support increased volume.
• Assist with managing patient service center vendors.
• Support phlebotomy program management by monitoring blood-draw distribution and claiming, reviewing customer feedback, handling small escalations, managing scheduling issues, and communicating ongoing draw statuses.
• Maintain current status on Natera training requirements.
• Take ownership of requests and seek opportunities to add value to Natera’s phlebotomy services.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED